Jade Ramin
Davao City
Summary
Experienced in implementing comprehensive operational strategies to drive company goals. Creates workflows to streamline processes and enhance team performance. Demonstrates a strong track record in fostering effective communication and problem-solving within diverse teams.
Brings a solid background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless operations. Focused on team collaboration and achieving results, with flexibility to adapt to changing priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Sales professional with a strong track record in driving revenue growth and building lasting client relationships. Skilled in lead generation, CRM management, and persuasive communication. Known for team collaboration and adaptability, ensuring alignment with shifting business needs. Reliable, results-focused, and ready to make an immediate impact
Overview
13
13
years of professional experience
3
3
Certificate
Work History
Operations Manager | Executive Assistant
GA Business Credit Builders
04.2023 - 06.2025
- Managed executive calendars, scheduled appointments, and coordinated meetings/events, ensuring seamless planning and preparation.
- Handled email correspondence, organized inboxes, and prioritized executive communication for efficiency.
- Coordinated virtual and in-person meetings, ensuring all necessary materials were prepared in advance.
- Led a team of 80+ members, overseeing payroll, hiring, training, and onboarding/offboarding processes to ensure operational efficiency.
- Utilized tools like Zapier, Make.com, Atlas, Twilio, Mailgun, DocuSign, PandaDoc, Google Sheets/Excel, Go HighLevel, Trello, and more to create automations, enhancing client processes and operational workflows.
- Developed and tracked KPIs to align with organizational goals and improve performance metrics.
- Created and maintained SOPs and business playbooks, standardizing operations for consistency and quality.
- Analyzed operational data and implemented solutions to improve productivity and efficiency.
Sales Development Representative
GA Business Credit Builders
04.2023 - 06.2025
- Conducted outbound calls and cold calling to engage potential clients, effectively scheduling appointments and nurturing leads.
- Administered CRM systems (Kixie, Go High Level, Atlas [Zoho CRM]), ensuring accurate data tracking and efficient scheduling processes.
- Utilized automation tools like Zapier, Google Sheets, and Go High Level to streamline appointment-setting workflows and improve efficiency.
- Followed up with prospects and past clients, maintaining strong relationships and maximizing conversion opportunities.
- Confirmed appointments, managed rescheduling for no-shows, and ensured a smooth client journey.
- Collaborated with sales and operations teams to optimize lead management and ensure alignment with organizational goals.
- Tracked performance metrics (KPIs) to evaluate outreach strategies and improve appointment success rates.
- Provided input during operations meetings, contributing to strategies for enhancing client engagement and scheduling efficiency.
Executive Assistant | Operation Manager
Maverick Media Lab
03.2020 - 08.2023
- Managed executive calendars, travel arrangements, and meeting schedules, ensuring optimal use of time and resources.
- Drafted and reviewed high-level documents and reports, maintaining accuracy and professional presentation.
- Conducted research and data analysis to support executive decision-making and strategic planning.
- Led a team of 60+ members, overseeing payroll, hiring, training, and onboarding/offboarding processes to ensure operational efficiency.
- Created and monitored KPIs, aligning them with organizational goals using tools such as Google Sheets and Excel.
- Implemented automation workflows with tools like Zapier, Mailgun, Twilio, Type forms, ClickUp, Slack, and Go High Level, streamlining operations and improving efficiency.
- Maintained confidential records, business playbooks, and SOPs to ensure consistency and trust in operations.
- Organized and actively contributed to weekly and monthly meetings, providing insights and suggestions for process optimization.
- Organized and conducted one-on-one coaching sessions for team members, providing personalized feedback and support to drive performance improvement.
Sales Development Representative
Maverick Media Lab
03.2020 - 08.2023
- Conducted outbound cold calls to potential clients, successfully booking appointments for the sales team.
- Generated leads through Zillow, Realtor.com, Apollo and other platforms, identifying high-potential prospects for outreach.
- Designed and executed targeted text and email campaigns to nurture leads and increase appointment conversion rates.
- Managed outreach via social media platforms to engage prospects and expand the sales pipeline.
- Confirmed appointments, handled rescheduling for no-shows, and followed up with prospects to maintain engagement.
- Maintained accurate records of client interactions and appointments in CRM systems, ensuring seamless collaboration with the sales team.
Production Manager
Sees Media Group US
05.2017 - 03.2020
- Supervised and monitored the performance of a team of 30+ members, including callers and Quality Analysts, ensuring operational efficiency and quality standards.
- Provided training, constructive feedback, and ongoing support to drive team goal achievement and performance improvement.
- Analyzed individual team member performance, identifying areas for improvement and implementing strategies for continuous growth.
- Created and delivered comprehensive daily, weekly, and monthly reports to clients and management, ensuring transparency and accountability.
- Organized and actively contributed to weekly and monthly meetings, providing insights and suggestions for process optimization.
- Conducted outbound calls, engaging in cold calling to schedule appointments and follow up with past clients to maintain engagement.
Sales Development Representative
Sees Media Group US
05.2017 - 03.2020
- Conducted outbound cold calling and lead generation across multiple B2B campaigns, including business insurance, IT services, SaaS, hospitality, and ERP/payroll systems.
- Managed prospect outreach and appointment scheduling using tools such as Pipedrive, Vicidial, Five9, and Google Sheets.
- Utilized CRM software (Pipedrive) to track leads, monitor campaign progress, and ensure accurate follow-up activities.
- Engaged with decision-makers in targeted industries to schedule qualified appointments for the sales team.
- Created and executed tailored outreach strategies for various campaigns, boosting lead conversion rates.
- Collaborated with the sales team to ensure smooth handoffs of qualified leads and optimize appointment success.
- Utilized analytics to monitor the effectiveness of different campaigns and made data-driven decisions to improve appointment rates.
Quality Analyst/Team Leader
Sycore Business Solutions Corp.
04.2012 - 04.2017
- Conducted qualification assessments on sales leads to ensure service standards were met.
- Provided side-by-side monitoring and conducted daily and weekly coaching sessions.
- Generated detailed reports to identify low performers and implemented improvement strategies.
- Supervised and monitored team performance, offering training and feedback to ensure goal achievement.
- Produced and distributed reports to clients and management.
- Actively participated in weekly and monthly meetings.
Outbound Sales Representative
Sycore Business Solutions Corp.
04.2012 - 04.2017
- Executed outbound cold calls to promote and sell weight loss products, ensuring clear communication of program details.
- Facilitated payment processing and guided clients through purchasing and order cancellation processes.
- Adhered to strict Quality Assurance (QA) protocols to ensure client satisfaction.
Education
Bachelor of Science - Information Technology
University of Southeastern Philippines
Bo. Obrero, Iñigo St, Poblacion District10-2012
Skills
- Administrative Support
- Executive Assistant
- Operations Management
- Project Management
- Business Development
- Sales & Marketing
- Lead Generation
- Team Management
- Customer Relationship Management (CRM)
- Process Improvement
- Workflow optimization
Certification
- Social Media Manager Training – Certified, March 2025
- Six Sigma White Belt Certification – June 27, 2024
Six Sigma PH - Go High Level CRM & Automation Training - May, 04, 2023
References
- Gilberto Rosas
Founder: Maverick Media Lab
Email: gilberto@maverickmedialab.com
- Steve Stieu
Chairman: Sees Media Group/ Insurance Broker: State Farm Insurance
Email address: steve.tieu2@gmail.com
Timeline
Operations Manager | Executive Assistant
GA Business Credit Builders
04.2023 - 06.2025
Sales Development Representative
GA Business Credit Builders
04.2023 - 06.2025
Executive Assistant | Operation Manager
Maverick Media Lab
03.2020 - 08.2023
Sales Development Representative
Maverick Media Lab
03.2020 - 08.2023
Production Manager
Sees Media Group US
05.2017 - 03.2020
Sales Development Representative
Sees Media Group US
05.2017 - 03.2020
Quality Analyst/Team Leader
Sycore Business Solutions Corp.
04.2012 - 04.2017
Outbound Sales Representative
Sycore Business Solutions Corp.
04.2012 - 04.2017
Bachelor of Science - Information Technology
University of Southeastern Philippines
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