Summary
Work History
Education
Skills
Personal Information
Timeline
Generic
Jade Cabatingan

Jade Cabatingan

Virtual Assistant
Liloan

Summary

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Outgoing Contact Center Associate with 2 years of general leasing experience. Fantastic lead generator with proven eye for detail and goal-oriented mindset.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Work History

Contact Center Associate

Realpage Philippines
08.2023 - 06.2025
  • Managed a portfolio of 50+ properties, achieving a 98% client satisfaction rate.
  • Highly skilled in closing deals, client relationship building, territory management, meeting targets, product knowledge.
  • Handling client inquiries, resolving issues, maintaining positive relationships, strong communication.
  • Enhanced team performance by consistently meeting and exceeding contact center KPIs.
  • Exceeded customer expectations by going above and beyond in providing exceptional service, leading to recognition from both supervisors and peers.

Trainer

Teleperformance
03.2020 - 07.2023
  • Developed a system to measure and evaluate training effectiveness, resulting in improved training programs
  • Conducted training needs assessments to identify employee skill gaps, resulting in targeted training sessions that improved performance
  • Delivered presentations to large groups, engaging audiences with lively and interactive sessions
  • Tracked and monitored progress of trainees to identify areas of improvement and provide feedback
  • Collaborated with subject matter experts to ensure accuracy of training materials
  • Developed and implemented tests and quizzes to assess trainee knowledge and understanding
  • Developed and implemented strategies to motivate trainees and increase engagement
  • Created a mentorship program to provide ongoing support to trainees

Pastry Chef

Pyramid
02.2019 - 02.2020
  • Managed the kitchen inventory, ensuring that all ingredients were fresh and in stock
  • Monitored food preparation to ensure quality and consistency
  • Created attractive and appetizing food presentations, resulting in an increase in customer satisfaction

Education

High School -

La Consolacion College
01.2010 - 01.2014

Nutrition and Dietetics - undefined

University of San Carlos

Hotel and Restaurant Management - undefined

Southwestern University
01.2015 - 01.2016

Culinary Arts - undefined

American International Culinary and Hospitality Institute
01.2016 - 01.2017

Skills

Personal Information

  • Date of Birth: 05/07/98
  • Nationality: Filipino

Timeline

Contact Center Associate

Realpage Philippines
08.2023 - 06.2025

Trainer

Teleperformance
03.2020 - 07.2023

Pastry Chef

Pyramid
02.2019 - 02.2020

Culinary Arts - undefined

American International Culinary and Hospitality Institute
01.2016 - 01.2017

Hotel and Restaurant Management - undefined

Southwestern University
01.2015 - 01.2016

High School -

La Consolacion College
01.2010 - 01.2014

Nutrition and Dietetics - undefined

University of San Carlos
Jade CabatinganVirtual Assistant