Jacques Berlin A. Delos Santos
Quezon City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
TELUS International Philippines
04.2023 - Current
Tasked with assisting customers about their concerns for their services
Customer Service Represesntative
Alorica Teleservices Inc.
2 2022 - 12.2022
- Tasked with assisting customers about their concerns for their services
Technical Support Representative
VXI Global Solutions
07.2020 - 12.2021
- Tasked with assisting customers about their technical concerns for their services
Sales and Marketing Manager
Vape Pod Manila
10.2016 - 12.2019
- Tasked with assisting customers, providing expert opinions about purchases, creating marketing campaigns to generate more sales, keeping records of sales and inventory
Technical Support Representative
Teletech Holdings, Inc.
10.2015 - 04.2016
- Tasked with assisting customers about their technical concerns for their services
Technical Support Representative
Convergys Services Philippines
02.2014 - 06.2015
- Tasked with assisting customers about their technical concerns for their services
Customer Service Represesntative
Aegis People Support
06.2013 - 12.2013
- Tasked with assisting customers about their concerns for their services
Inventory Clerk
Viva Video Inc.
03.2012 - 08.2012
- Tasked with managing and keeping record of product inventory
Education
Associate's Degree in Computer Science -
Asian Institute of Computer Studies
06.2009 - 05.2011
High School Diploma - undefined
Ramon Magsaysay High School
06.2004 - 05.2008
Skills
Computer Literate
Ability to multitask
Excellent Customer Service Skills
Ability to work with a team
Fast Learner
Exceptional Communication Skills
References
- JC Rodriguez, Owner, CEO, Vape Pod Manila, (+63) 916 663 9545, vapepodmanila1@gmail.com
- Philip Joseph Enriquez, Team Manager, Alorica Teleservices, (+63) 961 478 5849, philipjoseph.enriquez@alorica.com
Timeline
Customer Service Representative
TELUS International Philippines
04.2023 - Current
Technical Support Representative
VXI Global Solutions
07.2020 - 12.2021
Sales and Marketing Manager
Vape Pod Manila
10.2016 - 12.2019
Technical Support Representative
Teletech Holdings, Inc.
10.2015 - 04.2016
Technical Support Representative
Convergys Services Philippines
02.2014 - 06.2015
Customer Service Represesntative
Aegis People Support
06.2013 - 12.2013
Inventory Clerk
Viva Video Inc.
03.2012 - 08.2012
Associate's Degree in Computer Science -
Asian Institute of Computer Studies
06.2009 - 05.2011
High School Diploma - undefined
Ramon Magsaysay High School
06.2004 - 05.2008
Customer Service Represesntative
Alorica Teleservices Inc.
2 2022 - 12.2022