Jacqueline Sorela

Lead, mentor, and motivate the BDR to achieve and exceed appointment targets.
Provide ongoing coaching and training to BDRs to enhance their skills and performance.
Foster a positive and collaborative team environment.
Develop and execute effective BDR strategies in alignment with company goals.
Create and implement plans to drive growth.
Collaborate with the sales and marketing teams to optimize lead generation efforts.
Monitor and analyze the performance of the BDR team against established KPIs.
Provide regular reports and updates on the team's performance to management.
Continuously evaluate and enhance the sales process for efficiency and effectiveness.
Identify areas for improvement and implement necessary changes.
Maintain accurate records of sales activities, leads, and customer interactions.
Prepare and submit regular sales reports to management.

Handle incoming calls related to bank balances, account inquiries, card issues, and troubleshooting.
Manage and dispute incorrect transactions to ensure customer satisfaction.
Mentor new hires, providing guidance on call management and addressing their concerns effectively.
Conduct one-on-one coaching sessions to support new team members in improving their performance.
Take charge of supervisor calls and lead the team in the absence of a designated leader.
Resolve late logins and track individual performance records for team members.
Monitor calls in real-time, providing feedback to agents and managing their performance scorecards.
Collaborate with fellow mentors to uphold high enterprise standards, particularly in fraud detection and prevention.
Ensure adherence to protocols and policies to maintain service excellence and customer trust

From basic help desk assistance to advanced hardware and software support, we offer a range of solutions tailored to your customers' needs.
Our services are available round-the-clock to address technical issues at any time, ensuring uninterrupted support for your customers.
We provide cost-effective 24-hour voice and online assistance, guaranteeing prompt and reliable support whenever it's needed.
Our support tiers include Tier 1 Basic Support, Tier 2 Intermediate Support, and Tier 3 Advanced Support, covering all levels of technical and product support across multiple channels.
Whether your customers require basic troubleshooting or in-depth technical assistance, we have the expertise and resources to meet their needs effectively

Our team conducts outbound calls to individuals, specifically addressing their unique mortgage experiences and assessing satisfaction levels.
We offer personalized insurance coverage options tailored to each customer's needs and preferences, enhancing their overall service experience.
In addition to surveys, we also initiate calls to random individuals, enticing them with the opportunity to win scratch cards while simultaneously scheduling appointments for further engagement.
Through strategic outreach efforts, we aim to gather valuable feedback, foster positive customer relationships, and generate leads for potential business opportunities.
Our approach combines proactive surveying with enticing incentives, ensuring a multifaceted approach to customer engagement and lead generation.
By delivering personalized service and innovative incentives, we strive to exceed customer expectations and drive positive outcomes for our clients.