JACQUELINE RODILLO
Valenzuela
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Utopia
01.2021 - 03.2025
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Virtual Assistant
Reimagine Roofing
10.2022 - 03.2023
- Checked acculynx ID or Job ID of Homeowners
- Update Homeowner's balance payment/Payment reconciliation, Bookkeeping/Invoicing
- Tools used: Slack, Gmail, Acculynx, Quickbooks, Google sheet, Monday.com, Goodleap, Capital one, PNC bank
Virtual Assistant
ITB
08.2019 - 08.2020
- Checked the email for prospect clients, posted on some announcements in slack and FB group page
- Do research regarding podcast and speaking/conference/events and contacted or emailed clients
- Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB
Executive Assistant
Businessman
01.2016 - 10.2019
- Wrote concise reports from information gathered from research
- Made arrangements for executive travel, including travel tickets, visas, agendas for scheduled meetings, names of contact persons, and information about the country to be visited
- Made all arrangements and schedules
- Made all arrangements for conferences and seminars including venue reservations and made necessary travel arrangements for attendees
- Collected the required materials for Board of Directors meetings, scheduled the meetings, and typed the agendas
Executive Assistant, Chief Executive Officer/Team Lead/QA/Recruiter
AMBULNZ
04.2014 - 10.2015
- Made arrangements for executive travel, including travel tickets, visas, agendas for scheduled meetings, names of contact persons, and information about the country to be visited
- Made all arrangements and schedules
- Made all arrangements for conferences and seminars including venue reservations and made necessary travel arrangements for attendees
- Recording meetings, keeping files current
Project Manager
Sutherland Global Services
03.2011 - 04.2014
- Collaborated with project personnel to determine problems and resolve issues quickly and efficiently
- Emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers
- I send a dispatch if the customer couldn't take off the router or send them a FEDEX label for them to ship the equipment
Technical Support Representative
Sutherland Global Services
11.2007 - 01.2011
- Answered assistance requests from users and provided step-by-step instructions to resolve issues
- Responded to customers experiencing connectivity issues with phones and provided step-by-step instructions to resolve issues
Technical Support Representative
Advanced Contact Solutions, Inc
11.2000 - 01.2007
- Company Overview: Verizon
- Resolved online users' issues with and engaging with them via live chat, emails, and phone
- Troubleshot DSL problems by giving them instructions and checking the modem lights to find resolutions
- Improved customer service by assisting in the enhancement of the company's technical support process
- Verizon
Accounting Staff
Local Government Unit
11.2000 - 01.2007
- Processed or deducted our employees and contractor's taxes
- Filed and processed BIR or taxes to BIR
- Processed our monthly inventories
Education
Bachelor of Science - Special Needs
National Teachers College
Manila10.2023
Bachelor of Science - Information Technology
STI College
Makati05.2004
High School Diploma -
Sta Clara Parish
Pasay03.1998
Skills
- Administrative support
- Quickbooks
- Graphics
- Canva
- Mailchimp
- Asana
- Social Media
- Data entry
- Time management
- Filing
- Microsoft Office Suite
- Scheduling and calendar management
Certification
- 6Th I.T. Convention and Exposition, 02/01/00
- Me and My Web, 06/01/00
- Briefing on Withholding tax Compliance of Local Government Unit, 09/01/04
Timeline
Virtual Assistant
Reimagine Roofing
10.2022 - 03.2023
Administrative Assistant
Utopia
01.2021 - 03.2025
Virtual Assistant
ITB
08.2019 - 08.2020
Executive Assistant
Businessman
01.2016 - 10.2019
Executive Assistant, Chief Executive Officer/Team Lead/QA/Recruiter
AMBULNZ
04.2014 - 10.2015
Project Manager
Sutherland Global Services
03.2011 - 04.2014
Technical Support Representative
Sutherland Global Services
11.2007 - 01.2011
Technical Support Representative
Advanced Contact Solutions, Inc
11.2000 - 01.2007
Accounting Staff
Local Government Unit
11.2000 - 01.2007
Bachelor of Science - Special Needs
National Teachers College
Bachelor of Science - Information Technology
STI College
High School Diploma -
Sta Clara Parish
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