Jacqueline Panganiban

• Supervising staff in performing OTC, reviewing financial reports, and preparing accurate MIS reports.
• Managing risk and ensuring compliance with policies and regulations while maintaining a high audit rating for the branch alongside manager.
• Developing staff competencies through coaching, mentoring, and training in partnership with HRG.

DELIVERED RESULTS:

• Achieved the highest rating of "STRONG" in 2019 Compliance Testing and contributed to the Internal Audit's highest rating of "4A" in the same year.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Gained extensive knowledge in data entry, analysis and reporting.
• Applied effective time management techniques to meet tight deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Learned and adapted quickly to new technology and software applications.

• Performs over-the-counter transactions and ensures accurate posting of deposits, withdrawals, telegraphic transfers, and foreign currency transactions.
• Provides excellent customer service by educating clients on available products, especially consumer loans, and e-banking.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Ensures timely processing of outward checks through clearing procedures.

DELIVERED RESULTS:

• Successfully booked 2 car loans in 2016.
• Helped achieve a passing of 2A during the 2015 audit testing.
• Maintain zero complaints from colleagues and clients.
• Received a letter of commendation from a client for consistently providing quality service.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Processed customer transactions promptly, minimizing wait times.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Sold and cross-sold bank products to new and existing customers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

• Manage branch operations, customer service, staff, and resources to deliver efficient banking services while adhering to bank policies.
• Supervise staff in providing satisfactory service to clients.
• Assist with daily transactions, generate financial reports, monitor staff performance, and address marketing concerns.
• Prepared required periodic reports and ensured timely and accurate submissions.

DELIVERED RESULTS:

• Contributed to acquiring 3 corporate accounts and 18 DPU accounts with 20M ADB from 2012 to 2014.
• Demonstrated exemplary skills in marketing deposit and cross-selling products.
• Consistently increased CASA as in-house Branch Manager.
• Skilled at working independently and collaboratively in a team environment.
• Maintained a “very satisfactory” KRA with zero fraud.
• Developed and maintained courteous and effective working relationships.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Gained strong leadership skills by managing projects from start to finish.
• Passionate about learning and committed to continual improvement.
• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Post over-the-counter transactions and provide efficient service to clients.
• Contribute to achieving company objectives and goals.
• Promote products and services to customers.
• Provide superior customer service and coordinate workflow.

DELIVERED RESULTS:

• Provides timely, competent, and efficient services to clients.
• Assists cashiers in achieving business service standards.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintains positive relationships with all contacts, customers, and potential customers.
• Educated customers about billing, payment processing and support policies and procedures.