Jacqueline Maniago

• Utilised advanced dispatch software to track vehicle locations and status, optimising resource allocation.
• Assigned drivers to vehicles, matching to appropriate routes.
• Monitored schedules to confirm drivers performed stops correctly and on time.
• Confirmed drivers had proper instructions to perform duties safely.
• Resolved customer problems to increase customer satisfaction and build loyalty.
• Reviewed all paperwork passing through dispatch before sending delivery to confirm accuracy.
• Double-checked work orders to confirm all details matched client specifications.
• Organised resources and completed necessary paperwork prior to transportation to ensure smooth operations.
• Used different communication channels and devices to convey time-critical information.
• Calculated charges for shipping, storage, and demurrage based on client contracts.
• Offered support and guidance to new dispatchers, contributing to a collaborative and knowledgeable team environment.

• Assisted customers with inquiries and resolved issues effectively.

• Managed customer accounts and updated information accurately.

• Collaborated with team members to improve service delivery and address customer needs effectively.

• Handled escalated complaints with professionalism and care.

• Provided product information and guidance to customers promptly. • Participated in training sessions to improve service skills and knowledge. • Developed strong relationships with customers by providing personalized assistance and support. • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Tracked orders from start to finish to ensure timely delivery of goods or services.

• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Promoted products and services during customer interactions, contributing to heightened customer awareness and satisfaction.

• Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.

• Liaised between customers and retail buyers to expedite order fulfilment, ensuring timely delivery and customer satisfaction.

• Contacted customers about potential service upgrades, new services and account changes.

• Resolved customer inquiries in a timely manner at the service desk.
• Provided support to customers regarding product questions and complaints.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.• Tracked orders from start to finish to ensure timely delivery of goods or services.• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.• Promoted products and services during customer interactions, contributing to heightened customer awareness and satisfaction.• Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.• Liaised between customers and retail buyers to expedite order fulfilment, ensuring timely delivery and customer satisfaction.• Contacted customers about potential service upgrades, new services and account changes.

• Engaged with customers to better understand needs and deliver excellent service.
• Managed customer complaints through effective communication and problem-solving, leading to improved satisfaction.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Collaborated with team members to exceed target results and enhance team cohesion.
• Built and maintained courteous and effective working relationships.
• Assisted team by taking on diverse responsibilities to ensure timely project completion.