JACQUELINE FELICIANO
Taguig
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Director of Sales and Account Management
Amadeus
Taguig City
10.2021 - Current
- Lead a team responsible for identifying and capturing new business opportunities within a specified geographic territory and/or customer segment (Medium to Large deals)
- Defines a vision for the team in line with the department strategy and operational challenges and translates it into a concrete action plan. Works with a high level of autonomy, with some guidance from Senior Manager.
- Acts as a reference across multiple areas, anticipating solutions to complex problems.
- Optimizes efficiency based on knowledge and experience with the policies, procedures and business plan.
Specific accountabilities: - Participate in the preparation of the long term plan (sales forecast and solutions based on customer feedback) and definition of the sales plan.
- Identify and qualify business opportunities by establishing and developing relationships with top-level executives.
- Identify customers’ specific needs and submit business proposals. Coordinate and participate in RFP responses and follow-up.
- Promote and sell products, services and solutions through direct contacts, events and road shows.
- Deliver sales presentations to senior management and demonstrate products.
- Manage negotiations to closure.
- Actively participate in the overall marketing activities and programs and contribute to marketing intelligence.
Perform Market and competitor analysis.
Sales Manager
Stylist in Pocket Technologies
12.2020 - 10.2021
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Market Manager
Cloudbeds
09.2019 - 04.2020
- Prepare leads on a daily basis by doing research from various channels and cold-call targeted prospects on a daily basis (atleast 50 calls) and make them interested and book a demo
- Assist in the onboarding and successful implementation of SaaS to newly signed property
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Marketed Cloudbeds Software to targeted audience at trade shows and events.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Owned all aspects of sales planning, development, and team and account management for emerging hospitality markets in the Philippines
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Senior Sales Manager
Ezeego1
05.2017 - 08.2019
- Managed a team of 6 focused on Luzon region ranging from entry-level sales executives to assistant sales managers and formulated sales strategies and collaborated with Operations team to reach monthly quota
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Formulated and presented innovative strategies to team members,
- Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Sales Manager
Ezeego1
05.2016 - 05.2017
General Manager
Romulus Travel and Tours
05.2015 - 04.2016
- Managed my own business and built rapport with all vendors in an effort to grow relationship and generate business
- Identified and capitalized on community business opportunities with effective networking.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Sales Executive II
Amadeus
01.2009 - 02.2015
- Acquire large prospects from competitors using P&L, consultative selling, preparing proposals and contracts and building relationship from influencers to decision-makers
- Led all presentations and solutions selling to various travel organizations, seminars and events
- Appointed as a Board Member for Quezon City organization from year 2013-2014
- Achieved sales acquisition goals of 50,000 segments annually and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Maintained relationships with established accounts and prospected new accounts by calling on customers and engaging prospects in person.
Marketing Executive
Amadeus
04.2008 - 12.2008
- Spearheaded some major events of the company by offering proposals and budget to the management for review and approval.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Coordinated art and graphics creation for effective merchandising.
Education
Bachelor of Science - Tourism
Polytechnic University Of The Philippines
Manila 06.2004 - 05.2008
Additional Information
- CHARACTER REFERENCES: Available upon request
Timeline
Director of Sales and Account Management
Amadeus
10.2021 - Current
Sales Manager
Stylist in Pocket Technologies
12.2020 - 10.2021
Market Manager
Cloudbeds
09.2019 - 04.2020
Senior Sales Manager
Ezeego1
05.2017 - 08.2019
Sales Manager
Ezeego1
05.2016 - 05.2017
General Manager
Romulus Travel and Tours
05.2015 - 04.2016
Sales Executive II
Amadeus
01.2009 - 02.2015
Marketing Executive
Amadeus
04.2008 - 12.2008
Bachelor of Science - Tourism
Polytechnic University Of The Philippines
06.2004 - 05.2008
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