Google Workspace
JACQUELINE ESPIRITU
Ecommerce Virtual Assistant
Meycauayan
Summary
Developed skills in fast-paced remote work environment, now looking to transition into new field. Demonstrated ability in managing administrative tasks and maintaining effective communication. Seeking to apply transferable skills in new professional challenge.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work History
Ecommerce Virtual Assistant
Cloudlux
09.2024 - Current
- Manage and respond to customer inquiries and support emails in a timely and professional manner.
Resolve customer issues and complaints effectively, maintaining a high level of customer satisfaction. - Process and fulfill e-commerce orders accurately and promptly.
Communicate with suppliers to manage inventory and ensure smooth order fulfillment processes. - Enter and maintain accurate financial data in Google Sheets.
Use advanced functions and formulas to organize and analyze data efficiently. - Assist with managing the Shopify store, including product listings, inventory updates, and order processing.
Utilize Shopify tools to analyze sales data and provide insights for business decisions. - Implemented proactive approach to problem-solving, addressing potential issues before they impacted workflow.
- Contributed to business growth by identifying and suggesting improvements for internal processes and customer service strategies.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
- Supported financial operations by efficiently handling invoicing and expense tracking, contributing to better budget management.
- Improved client engagement by creating and managing content on social media platforms, expanding online presence.
Ecommerce Support Analyst
Hitachi Solutions Inc.
02.2015 - 04.2019
- Track and organize tickets that are submitted by the client
- Investigate the open tickets and resolve them accordingly
- Discuss the issues with the client and come up with an appropriate solution
- Provide immediate support for the client through phone calls
- Coordinate complex issues with the Tier 2 team to accomplish what needs to be done
- Perform the necessary actions for issues that needs immediate resolution
- Provide initial recommendation on troubleshooting related to technical customer issues
- DB Management
- Support
- Advisory
- Recommendation
- Troubleshooting
- Solutions Consultancy
- Provide solutions consultancy for E-commerce solutions related to:
- Integration to MS Dynamics
- AX
- Accounts Payable & Receivable Modules
- Inventory
- Order Processing
- Support Ecom web integration
- Customer Address
- Sales Order
- Invoice
- Payment
- Reason for Leaving: Retrenchment: Philippine Operation for Ecom was transferred to India
Project Assistant
Bureau of Local Government Finance, Department of Finance
11.2010 - 01.2015
- Provide support for the Real Estate Service Act and issued certificates of completion of the required 120 Training hours for more than 3,000 Real Property Appraisers for appraisal licensure
- Provide support for the implementation of DOF-DILG Joint Memorandum Circular Nos
- 2010-01 and 2010-02 otherwise known as the General Revision of the Schedule of Market Values
- Provide Assistance in the development and implementation of the Valuation Database Information System (VDIS) and Electronic Field Appraisal and Assessment Sheet
- Reason for Leaving: Contract ended
Education
Bachelor of Science - Computer Science
AMA Computer University
01.2004 - 01.2009
Secondary - undefined
St. Mary’s Academy of Sto. Niño
Meycauayan, Bulacan 01.2000 - 01.2004
Primary - undefined
ST. Mary’s Academy of Sto. Niño
Meycauayan, Bulacan 01.1995 - 01.2000
Skills
Customer service
Microsoft office
Attention to detail
Calendar management
Task prioritization
Time management
Spreadsheet management
Expense tracking
Multitasking and organization
Data confidentiality
Email management
Organizational skills
Activities
- Forum Moderation, Worked part-time as a forum moderator in a paid-to-post discussion forum. Responsibilities included are: Spam cleaning and prevention, non-voice technical and non-technical customer support, online payment processing, 2009-2010
- Web Administration, Worked part-time as an administrator for a website that features streaming tv shows., 2009-2010
- Other Activities and Interests, Internet Marketing, Forums, Affiliate Programs, Advertising Online, Crochet, Diamond Painting
Personal Information
- Age: 37
- Height: 5'4
- Weight: 150 lbs.
- Date of Birth: 10/30/86
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
Software
MS Office
MS 365
Sharepoint
Slack
Shopify
Amazon
Teams
Zoom
MS Dynamics ERP
MS SQL
Canva
Interests
Crochet
Building Mini Doll Houses
Reading
Diamond Painting
TV Series
Movies
Music
Timeline
Ecommerce Virtual Assistant
Cloudlux
09.2024 - Current
Ecommerce Support Analyst
Hitachi Solutions Inc.
02.2015 - 04.2019
Project Assistant
Bureau of Local Government Finance, Department of Finance
11.2010 - 01.2015
Bachelor of Science - Computer Science
AMA Computer University
01.2004 - 01.2009
Secondary - undefined
St. Mary’s Academy of Sto. Niño
01.2000 - 01.2004
Primary - undefined
ST. Mary’s Academy of Sto. Niño
01.1995 - 01.2000
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