Jacqueline Ambat
Customer Service Representative/Virtual Assistant
Amadeo,Cavite
Summary
Results-oriented Customer Service Representative experienced in utilizing customer feedback to enhance processes and deliver exceptional support. Achieved high standards of compliance and customer satisfaction through effective communication and strong problem-resolution skills. Focused on building relationships and enhancing customer satisfaction.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Genpact LLC
03.2022 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Assisted customers with product information, improving their knowledge and enhancing satisfaction.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Coordinated with relevant departments to resolve escalated issues in a timely manner.
- Tracked interactions using CRM software, ensuring accurate data and effective service delivery.
- Collaborated with healthcare providers to ensure accurate information dissemination to patients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative, Seasonal
Majorel
10.2021 - 11.2022
- Analyzed customer feedback to identify trends and recommend process improvements, enhancing overall service quality.
- Assessed customer eligibility and qualifications for product purchases, ensuring compliance with company policies.
- Met quality, productivity, and customer satisfaction targets consistently throughout seasonal employment.
Media Supervisor
JCOM ADS
02.2000 - 06.2022
- Developed and executed media strategies that increased brand visibility across multiple platforms.
- Managed cross-channel campaigns aligned with client objectives and effectively targeted audiences.
- Collaborated with creative teams to produce compelling ad content, enhancing consumer engagement.
- Collaborated with creative teams to produce compelling ad content that resonates with consumers.
Customer Service Representative
TASK US
07.2017 - 03.2019
- Delivered exceptional customer care by responding to requests, assisting with product selection, and managing ordering processes.
- Addressed customer inquiries regarding products, services, and company information.
- Improved customer satisfaction by promptly resolving concerns and providing precise information.
Cabin Stewardess, Tailor
AIDA, Cruises
09.2009 - 06.2015
- Delivered exceptional cabin service, ensuring guest satisfaction and comfort throughout their cruise experience.
- Maintained cleanliness and organization of cabins to meet AIDA's high standards for hygiene and presentation.
- Assisted guests with inquiries, delivering timely information on onboard services and activities to enhance their experience.
- Collaborated with housekeeping staff to streamline cabin turnover, contributing to improved operational efficiency.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Uniform inventories
- Provide uniforms for embarking and disembarking crews
Ad/Event Media Supervisor
Creworks Asia
05.2004 - 10.2009
- Developed and executed strategic media plans that aligned with client objectives to enhance campaign impact.
- Analyzed market trends and audience insights to optimize media placement strategies.
- Collaborated with cross-functional teams to enhance campaign effectiveness and reach.
- Managed vendor relationships and negotiated contracts to optimize advertising budgets.
- Collaborated with marketing team to promote events across multiple channels, resulting in increased attendance rates.
- Cultivated a culture of continuous improvement within the team via regular brainstorming sessions aimed at identifying new strategies for enhancing event quality and efficiency.
Sales Consultant/ Recruitment/Marketing Assistant
Creworks Asia
01.2002 - 04.2004
- Established and maintained strong relationships with key clients, enhancing customer loyalty.
- Developed tailored sales strategies to meet diverse client needs.
- Conducted market research to identify trends and opportunities for strategic growth.
- Led training sessions for new sales team members, equipping them with best practices and product knowledge.
- Led training sessions for new sales team members on best practices and product knowledge.
- Maintained a sense of urgency in answering customer questions and requests through email or voice messaging.
Clerk Typist
China Banking Corporation
04.1998 - 09.1999
- Processed and typed financial documents with high accuracy and attention to detail.
- Coordinated correspondence and client inquiries, achieving prompt and accurate responses.
- Developed organized filing systems, enhancing retrieval speed and accessibility of records.
- Supported team operations by executing data entry tasks, contributing to workflow continuity.
Education
Bachelor of Arts - Communication - Broadcasting
Centro Escola University
Mendiola Manila 04.2001 -
Skills
Customer service
Client relations
Issue resolution
Transaction support
Customer engagement
Microsoft Excel
Data analysis
Microsoft Office Suite
Microsoft Excel
Microsoft outlook
Appointment scheduling
Appointment coordination
Order processing
Documentation management
Multichannel support
Active listening
Critical thinking
Relationship building
CRM software
Multichannel support
Timeline
Customer Service Representative
Genpact LLC
03.2022 - Current
Customer Service Representative, Seasonal
Majorel
10.2021 - 11.2022
Customer Service Representative
TASK US
07.2017 - 03.2019
Cabin Stewardess, Tailor
AIDA, Cruises
09.2009 - 06.2015
Ad/Event Media Supervisor
Creworks Asia
05.2004 - 10.2009
Sales Consultant/ Recruitment/Marketing Assistant
Creworks Asia
01.2002 - 04.2004
Bachelor of Arts - Communication - Broadcasting
Centro Escola University
04.2001 -
Media Supervisor
JCOM ADS
02.2000 - 06.2022
Clerk Typist
China Banking Corporation
04.1998 - 09.1999