Summary
Overview
Work History
Education
Skills
Certification
watching movies and listening to good musics
Timeline
Generic
Jacquelin Falague

Jacquelin Falague

Pakil, Province Of Laguna

Summary

Dynamic and dedicated professional with extensive experience in customer service at Harirud Technologies - Flava Restaurant. Proven ability to enhance guest satisfaction through strong multitasking and relationship-building skills. Adept at cash handling and reservation management, consistently ensuring smooth operations and a welcoming atmosphere for all patrons.

Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Harirud Technologies -Flava Restaurant
06.2024 - 05.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Guest Expert-Cashier

Almusharaka for Touristic Restaurants LLC
05.2015 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Room Attendant

Grove Drive Inn Hotel and Resort
06.2012 - 06.2013
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Checked appliances in guest rooms to determine good working order.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

Bachelor of Science - Hotel And Restaurant Management

Laguna State Polytechnic University
Siniloan, Province Of Laguna, Philippines
03-2011

High School Diploma -

Kabulusan National High School
Pakil, Province Of Laguna, Philippines
04-2006

Skills

  • Customer service
  • Cleanliness and hygiene
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Relationship building
  • Reservation handling
  • Table bussing
  • Payment processing
  • Supply restocking
  • POS system operations
  • Menu memorization
  • Safe food handling
  • Kitchen staff coordination

Certification

  • ServSafe
  • Certified Restaurant Hostess, Harirud Technologies - Flava Restaurant June 2023-May2025
  • Guest Expert/Cashier Almusharaka for Touristic Restaurants LCC - May 2015- March 2023

watching movies and listening to good musics

Watching movies and listening to good musics relaxes my mind and body after working for a long week. Especially all those adventure sequel movies. As for the music, I love pop and soft rock.

Timeline

Restaurant Hostess

Harirud Technologies -Flava Restaurant
06.2024 - 05.2025

Guest Expert-Cashier

Almusharaka for Touristic Restaurants LLC
05.2015 - 03.2023

Room Attendant

Grove Drive Inn Hotel and Resort
06.2012 - 06.2013

Bachelor of Science - Hotel And Restaurant Management

Laguna State Polytechnic University

High School Diploma -

Kabulusan National High School

Similar Profiles

CREATE PROFILE
Jacquelin Falague