Jacobo Jose Goñi-Miranda
San Juan, Metro Manila
Summary
Knowledgeable [Desired Position] with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
9
9
years of professional experience
Work History
Barista
TonG Coffee Trading
San Juan, Metro Manila, Philippines
11.2016 - Current
- Prepared high-quality espresso beverages and specialty drinks according to established recipes.
- Maintained cleanliness and organization of the coffee bar and equipment for optimal operational efficiency.
- Educated customers on menu offerings and provided personalized recommendations to enhance their experience.
- Monitored inventory levels and coordinated with suppliers to ensure consistent stock of coffee beans and supplies.
- Developed efficient workflows for peak hours, reducing wait times while maintaining beverage quality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative
Afni, Inc
09.2021 - 01.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate information about products and services to enhance customer satisfaction.
- Collaborated with team members to streamline communication processes.
- Utilized customer relationship management software to track interactions and feedback.
Education
No Degree - Bachelor of Science in Nutrition And Dietetics
Silliman University
Dumaguete, Province Of Negros Oriental, PhilippinesBachelor of Science in Hospitality Management
Dominican College
San Juan, Metro Manila, Philippines06-2026
Momtessori De San Juan
San Juan, Metro Manila, Philippines04-2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Order taking
- Quality control
- Menu memorization
- Hospitality service expertise
- Food preparation
Timeline
Customer Service Representative
Afni, Inc
09.2021 - 01.2022
Barista
TonG Coffee Trading
11.2016 - Current
No Degree - Bachelor of Science in Nutrition And Dietetics
Silliman University
Bachelor of Science in Hospitality Management
Dominican College
Momtessori De San Juan