JACOBE BASCUGUIN
Senior Salesforce System Administrator
Manila,Manila
Summary
Experienced, skilled, and well driven Salesforce Professional. Creative, efficient, and result-oriented leader and contributor. Experienced in handling a team of Salesforce Developers with excellent Project Management skills. Responsible for managing all development projects and solutioning. Eager to learn more and explore new knowledge. With over a decade of experience in the Salesforce ecosystem, I am a seasoned professional with four Salesforce certifications: Certified Salesforce Administrator, Certified Advanced Administrator, Certified Platform App Builder, and Certified Data Architect.
My career encompasses roles such as Salesforce Administrator, Scrum Master, Project Manager, and Developer Manager, where I have led global teams of developers and administrators. I have implemented numerous projects across Sales Cloud, Service Cloud, Experience Cloud, and CPQ, demonstrating expertise in automation, data architecture, UI/UX design, analytics, and data analysis. My leadership and technical skills enable me to deliver innovative, high-quality Salesforce solutions that drive business success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
SR. SALESFORCE SYSTEM ADMINISTRATOR
STERLING TALENT SOLUTIONS
Taguig
2 2022 - Current
- Acting as interim Technical Lead of the Salesforce Team, composed of Sr. 6 Administrators, 1 Developer, and 1 QA.
- Responsible for managing all development projects and ensuring that all deliverables are accomplished.
- Responsible in creating technical design and solutions that will meet the business's needs.
- Handling Projects for Service Cloud and CPQ of the company's Salesforce Platform.
- Improved user adoption rates by creating comprehensive training materials and conducting hands-on workshops for end users.
- Partnered closely with business analysts to translate functional requirements into practical Salesforce solutions that aligned with stakeholder expectations.
- Re-designed Case Management process which resulted to 50% reduction of Data Usage and 30% decrease on the Case life age.
MANAGER, BUSINESS SYSTEMS
SERVICESOURCE
Taguig
01.2017 - 04.2021
- Handling a team of salesforce developers and administrators
- Managing all development projects and running all agile ceremonies
- Worked with cross functional groups of the Engineering department in order to deliver different projects
- Performs hands on Development
- Involved from requirements gathering until post deployment of every project
- People management making sure that all team members gets the support they need.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
SALESFORCE SYSTEM ADMINISTRATOR
GLOBAL LEARNING SUPPORT
Pasig
06.2016 - 12.2016
- Develop and maintain solutions in salesforce organization of the company
- Handling concerns and issues raised by end users
- Making sure that all functionality is working all the time.
- Improved user adoption rates by creating comprehensive training materials and conducting hands-on workshops for endusers
- Contributed to successful project implementations by leading requirement gathering sessions, designing solutions, and coordinating development efforts with stakeholders
PREMIER TIER 2 TECHNICAL SPECIALIST
HCL TECHNOLOGIES
Taguig
05.2014 - 06.2016
- Handles and resolves tickets raised by salesforce premier clients
- Troubleshoot escalated tickets of junior resources
- Communicate with client the solutions and provide timely updates on their concerns
- Assists junior resources on their technical inquiries.
TECHNICAL SUPPORT PROFESSIONAL 2
STREAM GLOBAL SERVICES
Makati
01.2013 - 04.2014
- Handles and resolves tickets raised by salesforce clients
- Troubleshoot tickets and configure any requests from clients
- Communicate with client the solutions and provide timely updates on their concerns
- Assists junior resources on their technical inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues
- Boosted company productivity by providing efficient technical support to internal teams
Education
B.S BUSINESS ADMINISTRATION -
PHILIPPINE WOMEN UNIVERSITY
Manila 01.2022 - 07.2023
HOTEL AND RESTAURANT MANAGEMENT -
GATEWAYS INSTITUTE OF SCIENCE & TECHNOLOGY
Mandaluyong 01.2009 - 02.2011
Skills
Salesforce administration and development
References
- Janice Marcial, Manager, Concentrix, 09231818825
- Flauradel Consumido, Operations Manager, Accenture, 09177011893
- Rad Lopez, Salesforce Consultant, Third Pillar, (0917) 164 9511
Certification
Salesforce Certified Administrator
Timeline
B.S BUSINESS ADMINISTRATION -
PHILIPPINE WOMEN UNIVERSITY
01.2022 - 07.2023
Salesforce Certified Data Architect
01-2021
MANAGER, BUSINESS SYSTEMS
SERVICESOURCE
01.2017 - 04.2021
SALESFORCE SYSTEM ADMINISTRATOR
GLOBAL LEARNING SUPPORT
06.2016 - 12.2016
Salesforce Certified Platform App Builder
01-2016
PREMIER TIER 2 TECHNICAL SPECIALIST
HCL TECHNOLOGIES
05.2014 - 06.2016
Salesforce Certified Advanced Administrator
10-2013
Salesforce Certified Administrator
03-2013
TECHNICAL SUPPORT PROFESSIONAL 2
STREAM GLOBAL SERVICES
01.2013 - 04.2014
HOTEL AND RESTAURANT MANAGEMENT -
GATEWAYS INSTITUTE OF SCIENCE & TECHNOLOGY
01.2009 - 02.2011
SR. SALESFORCE SYSTEM ADMINISTRATOR
STERLING TALENT SOLUTIONS
2 2022 - Current
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