jackylyn Reyes
Taguig City,Philippines
Summary
Customer Service Representative with strength in customer support, complaint handling and clear communication. Handles product questions, feedback and difficult conversations with calm, attentive service while keeping several tasks moving at once. Strong listening skills support accurate issue resolution and positive customer outcomes. Customer Service Representative with a strong focus on inbound call handling, query resolution and complaint management. Delivers prompt, accurate support to maintain satisfaction and service continuity. Brings clear communication, active listening and calm handling of customer concerns.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sutherland
Makati City, Philippines
01.2013 - 02.2014
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquiries promptly and accurately to ensure customer satisfaction.
- Assisted customers with product-related questions and resolved feedback and complaints to enhance user experience.
Corporate Sales Representative
Ibluetree
Pasig City, Philippines
09.2011 - 03.2012
- Achieved company targets by implementing successful sales strategies.
Server
Bistro Group of Companies
Manila, Philippines
09.2008 - 07.2011
Education
Hotel and Restaurant Operations
University of Makati
Makati City01-2008
Skills
- Client relations
- Issue resolution
- Order processing
- Cash handling
- Customer service
- Active listening
- Problem solving
- Multi-tasking
Timeline
Customer Service Representative
Sutherland
01.2013 - 02.2014
Corporate Sales Representative
Ibluetree
09.2011 - 03.2012
Server
Bistro Group of Companies
09.2008 - 07.2011
Hotel and Restaurant Operations
University of Makati