Jackylyn M. Villanueva
1798 B Saturno Street
Summary
Motivated and knowledgeable professional seeking opportunity to leverage acquired knowledge and enhance competence and skills within dynamic company. Committed to becoming valuable asset by utilizing expertise to contribute to growth and success of organization. Eager to apply strong work ethic, adaptability, and passion for continuous learning in challenging work environment.
Overview
13
13
years of professional experience
Work History
Collection Specialist
Fair Collections and Outsourcing
06.2022 - Current
- Achieved higher department satisfaction scores by addressing and resolving customer issues.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Collection Specialist
Admerex Solutions Inc., Mandaluyong, Metro Manila
01.2017 - 07.2022
- Administers collection of credit card payments and keeps track of overdue bills by communicating with clients
Supervisor on Field
Staff Search Asia, Cubao, Quezon City
07.2013 - 12.2016
- Manage and oversee the performance of the staff by counterchecking hours worked for payroll and assigning employee schedule
Administrative Crew
Red Ribbon Bakeshop, SM City Manila
02.2013 - 05.2013
- Served as an all-rounder employee with experience in sales inventory, cash registry, and decoration of cakes
Administrative Crew
Jollibee Foods Corporation, SM City Manila
07.2012 - 12.2012
- In charge of the turnover of daily sales of the branch to banks as a sales custodian
Education
Bachelor of Science - Marketing Management
National Teachers College
Bachelor of Science - Marine Transportation
Technological Institute of the Philippines
Skills
- Effective Communication
- Proficient in Microsoft Excel
- Collaborative Work Ability
References
References available upon request.
Timeline
Collection Specialist
Fair Collections and Outsourcing
06.2022 - Current
Collection Specialist
Admerex Solutions Inc., Mandaluyong, Metro Manila
01.2017 - 07.2022
Supervisor on Field
Staff Search Asia, Cubao, Quezon City
07.2013 - 12.2016
Administrative Crew
Red Ribbon Bakeshop, SM City Manila
02.2013 - 05.2013
Administrative Crew
Jollibee Foods Corporation, SM City Manila
07.2012 - 12.2012
Bachelor of Science - Marketing Management
National Teachers College
Bachelor of Science - Marine Transportation
Technological Institute of the Philippines
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