Jackylene M. Mendoza
San Juan
Summary
Seeking opportunities to enhance capabilities and skills, driven to collaborate with a company in development and improvement endeavors. Objective is to contribute towards achievement of company goals and policies. Particularly drawn to organizations that prioritize teamwork, excellence, quality, and productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TASKUS
02.2023 - Current
- Responsible for reviewing user-generated content to ensure that it's not offensive, harmful or inappropriate prior to it being uploaded to a platform or server
- Maintain the reputation of your business
- Promote a strong and positive community for your brand
- Protect your social media page's users from inappropriate content or harassment
- Uses software to monitor content for certain words or image types, then make human judgments about the content
- Determine if a user's post meets the guidelines of the platform and the group
- Remove offensive posts, offensive language, and spam comments
- CAMPAIGN: Openweb (Content Moderator)
- February to April
- CAMPAIGN: DOORDASH (Food Delivery)
- Chat/Phone Support
- April to Present
- Duties and Responsibilities
- Responds to customer inquiries regarding live orders, product questions, or problems in a live chat format using an online chat software system
- Receives inquiries from a queue, documents customer interactions, and inputs tickets
- Providing resolutions to customers concerns
Customer Service Representative
RESULTS MANILA INC.
05.2022 - 02.2023
- Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages
- Identifying and assessing customers' needs to achieve satisfaction
- Ensure all calls are logged in the system for proper monitoring and closure
- Provide appropriate solutions in a timely manner
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
- ACCOUNT: T-Mobile (Telco)
Sales Associate
HOME CREDIT PHILIPPINES
08.2016 - 05.2022
- Direct customers to merchandise within the store
- Offering financing services to customers
- Increasing store sales
- Achieving established goals
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amount
Sales Executive
CELLZONE
09.2014 - 02.2015
- Greeting customers, responding to questions
- Providing outstanding customer service
- Achieving established goals
Cashier
METRO GAISANO
08.2011 - 12.2011
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipt, refunds, credits or change due to customers
- Count money in cash drawers at the beginning of shift to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period and reconcile this with totals sales
- Pay company bills by cash or check
Sales Associate
TOYS 'R' US
01.2011 - 06.2011
- Directing customers to merchandise within the store
- Increasing store sales
- Achieving established goals
Cashier
Ace Hardware
10.2010 - 12.2010
- Receives payment by cash, credit cards or automatic debits
- Issues receipts, refunds, credit or change due to customers
- Count money in cash drawers at the beginning of shift to ensure that amounts are correct
Cashier
National Bookstore
04.2010 - 07.2010
- Receives payment by cash, credit cards or automatic debits
- Issues receipts, refunds, credit or change due to customers
- Count money in cash drawers at the beginning of shift to ensure that amounts are correct
Cashier
HANDY MANDO IT CENTER
09.2009 - 02.2010
- Receives payment by cash, credit cards or automatic debits
- Issues receipts, refunds, credit or change due to customers
- Count money in cash drawers at the beginning of shift to ensure that amounts are correct
Production Operator
MITSUBA PHILIPPINES CORP.
08.2008 - 06.2009
- Operate production equipment
- Store products and materials
- Meet the deadlines of individual production tasks during shift
- Report on defective products or machinery
- Check stock levels and report deficiencies in products or raw materials
- Keep the worksite clean to avoid hazards from chemicals and fragile products
- Review and follow manufacturing manuals
- Ensure shipping procedures are timely
- Follow the company's safety and quality guidelines
Service Crew Member
Golden Arches Development Corp
07.2008 - 08.2008
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
COMPUTER SYSTEM AND NETWORK TECHNOLOGY -
AMA Computer Learning Center
Lipa City, Batangas04.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Problem resolution
Certification
I hereby certify the correctness and truth of the aforementioned information and details.
Applicantsignature
Jackylene M. Mendoza
Timeline
Customer Service Representative
TASKUS
02.2023 - Current
Customer Service Representative
RESULTS MANILA INC.
05.2022 - 02.2023
Sales Associate
HOME CREDIT PHILIPPINES
08.2016 - 05.2022
Sales Executive
CELLZONE
09.2014 - 02.2015
Cashier
METRO GAISANO
08.2011 - 12.2011
Sales Associate
TOYS 'R' US
01.2011 - 06.2011
Cashier
Ace Hardware
10.2010 - 12.2010
Cashier
National Bookstore
04.2010 - 07.2010
Cashier
HANDY MANDO IT CENTER
09.2009 - 02.2010
Production Operator
MITSUBA PHILIPPINES CORP.
08.2008 - 06.2009
Service Crew Member
Golden Arches Development Corp
07.2008 - 08.2008
COMPUTER SYSTEM AND NETWORK TECHNOLOGY -
AMA Computer Learning Center
Similar Profiles
Ankita Saini NigamAnkita Saini Nigam
Customer Service Teammate at TaskusCustomer Service Teammate at Taskus
Zulema De La Rosa De La RosaZulema De La Rosa De La Rosa
Customer Service Representative at TaskUsCustomer Service Representative at TaskUs
MARIA LOREN BERNABEMARIA LOREN BERNABE
Subject Matter Expert at TaskUsSubject Matter Expert at TaskUs