Mayla Agabin
Administrative Assistant
Santiago CIty
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Data Entry Specialist
TT International
Bernet
04.2023 - Current
- Skillfully compile comprehensive data, generate insightful reports, oversee meticulous database maintenance, and establish efficient filing systems. Proficiently handle various data entry tasks with attention to detail. Ensure secure storage of sensitive information. Streamline communication channels between departments and implement time-saving macros for repetitive tasks. Consistently meet or exceed performance targets in speed, accuracy, and output volume, contributing to team success.
- Due to dedication to excellence, fostered increased client loyalty and contributed to remarkable 10% surge in company sales.
Virtual Office Assistant
Private Company
London
04.2023 - Current
- Consistently executed tasks with precision, leveraging strong organizational and interpersonal skills. Contributed to notable 10% increase in company sales through proactive efforts.
- Assisted in development of marketing materials, contributing to improved brand visibility and customer engagement
- Maintained strong professional relationships with clients through consistent follow-ups on requests or potential opportunities for collaboration
- Streamlined communication channels for increased efficiency by managing emails, scheduling appointments, and organizing documents
Virtual Assistant
US Healthcare
Florida
01.2023 - 06.2023
- Specializing remotely, focus on identifying potential clients interested in products and services. Orchestrate scheduling process for Sales Representatives to engage with each prospective client effectively. This involves strategic approach to gauging interest, ensuring seamless communication, and coordinating appointments to facilitate meaningful interactions with Sales team.
Moreover, maintain well-organized database system to enhance information accessibility in daily operations. Uphold highest standards of confidentiality when handling sensitive information related to clients' personal or business affairs.
Additionally, elevate client experience by providing timely customer support through phone calls, emails, and live chat platforms. - Due to dedication to excellence, fostered increased client loyalty and contributed to remarkable 10% surge in company sales.
Salesperson/Lead Generation/Appointment Setter Position
ITDWebdesign
Florida
03.2023 - 04.2023
- Boosted sales through effective customer engagement and addressing needs promptly.
Coached new hires on sales techniques, fostering their growth as valuable team members.
Enhanced product knowledge through regular training sessions and staying updated on industry trends.
Streamlined sales processes to enhance efficiency and productivity. - Managed over 50 potential clients per day.
CSR-Technical Support Specialist
Alorica
Pasay Manila
05.2021 - 03.2023
- Adhere to company policies while delivering exceptional service, contributing to sales growth.
Efficient communication between departments ensures timely issue resolution for customers.
Seeking feedback from clients helps identify areas for organizational improvement.
By understanding client needs, foster long-term loyalty and relationships. - Due to dedication to excellence, fostered increased client loyalty and contributed to remarkable 10% surge in company sales.
English Second Language Tutor
Weblio, Inc. (ウェブリオ株式会社)
Makati
05.2020 - 07.2021
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided one-on-one tutoring sessions, tailoring instruction to meet specific needs of each student while promoting independent learning skills.
- Managed over 50 class per day, help increase client's loyalty.
Call Center Representative
Inspiro Relia
Pasay
04.2020 - 11.2020
- Provided customers with extensive product knowledge, enabling informed purchasing decisions and subscription choices.
Maintained meticulous records of customer interactions, facilitating streamlined communication across departments.
Consistently surpassed monthly performance metrics, enhancing overall call center efficiency and effectiveness.
Mastered various software systems to navigate calls seamlessly, boosting efficiency and reducing customer hold times. - Consistently executed tasks with precision, leveraging strong organizational and interpersonal skills. Contributed to notable 10% increase in company sales through proactive efforts.
F&B Captain
Sheraton Grand Doha Resort and Convention Hotel
Doha
02.2015 - 02.2020
- Directed 10-member team, overseeing daily operations to ensure seamless service delivery.
Enhanced customer satisfaction through consistent provision of exceptional service and upkeep of clean, inviting environment.
Collaborated with culinary experts to craft seasonal menus tailored to diverse preferences, attracting broader customer base.
Ensured compliance with health and safety standards by implementing rigorous protocols for food handling and storage. - Effectively managed preparation and service of food for over 100 customers daily, ensuring prompt and satisfactory service. Instrumental in driving 10% increase in company sales through efficient operations and customer satisfaction initiatives.
Part Time Waitress
Ya-Nur Restaurant and Catering Services
Bandar Ser Begawan
01.2013 - 01.2015
- Enhanced sales by actively promoting daily specials and offering personalized menu suggestions to patrons. Improved order processing efficiency by maintaining clear communication channels with kitchen staff. Upheld clean and organized dining environment, fostering pleasant atmosphere for customers. Ensured adherence to food safety protocols by following proper handling procedures during food service.
- Effectively managed preparation and service of food for over 100 customers daily, ensuring prompt and satisfactory service. Instrumental in driving 10% increase in company sales through efficient operations and customer satisfaction initiatives.
Sales Associate
Sharen Enterprises
Bandar Ser Begawan
10.2011 - 01.2013
- Efficiently managed cash transactions while strictly following company cash handling policies, ensuring precision in financial dealings.
Consistently met monthly sales targets by employing effective sales strategies and maintaining comprehensive product knowledge.
Delivered personalized shopping experiences to repeat customers by recalling their preferences and offering customized recommendations.
Implemented cross-selling techniques to introduce customers to complementary products, thereby increasing average transaction size. - Managed over 100 sales per day.
Housekeeping
ABMS
Bandar Seri Begawan
05.2009 - 10.2011
- Performed routine housekeeping functions and managed scheduling and planning for housekeeping duties. Collaborated closely with maintenance and housekeeping teams to ensure smooth operations. Executed general housekeeping and cleaning tasks efficiently. Contributed significantly to monthly sales increase of 10%.
Production Operator
FCPP
Canlubang Laguna
09.1998 - 02.2009
- Efficiently handled raw materials, minimizing waste during production.
Contributed to achieving company goals for waste reduction through diligent recycling efforts and proper material disposal.
Increased overall output by managing resources effectively and prioritizing tasks to meet deadlines.
Maintained detailed production data records to ensure accuracy for inventory tracking and performance evaluation. - Handled 10 machines and chemicals daily.
Education
Bachelor of Science - Hospitality Administration/Management
ABE International Business College
Las Pinas, Metro Manila, Philippines 05.2022 - 05.2024
Bachelor of Science - Hospitality Administration/Management
Brookfield College, Cavite
Dasmarinas, Province Of Cavite, Philippines 04.2020 - 04.2023
Skills
Slack
undefinedCertification
Introduction to Cybersecurity
Timeline
Data Entry Specialist
TT International
04.2023 - Current
Virtual Office Assistant
Private Company
04.2023 - Current
Salesperson/Lead Generation/Appointment Setter Position
ITDWebdesign
03.2023 - 04.2023
Virtual Assistant
US Healthcare
01.2023 - 06.2023
Bachelor of Science - Hospitality Administration/Management
ABE International Business College
05.2022 - 05.2024
CSR-Technical Support Specialist
Alorica
05.2021 - 03.2023
English Second Language Tutor
Weblio, Inc. (ウェブリオ株式会社)
05.2020 - 07.2021
Bachelor of Science - Hospitality Administration/Management
Brookfield College, Cavite
04.2020 - 04.2023
Call Center Representative
Inspiro Relia
04.2020 - 11.2020
F&B Captain
Sheraton Grand Doha Resort and Convention Hotel
02.2015 - 02.2020
Part Time Waitress
Ya-Nur Restaurant and Catering Services
01.2013 - 01.2015
Sales Associate
Sharen Enterprises
10.2011 - 01.2013
Housekeeping
ABMS
05.2009 - 10.2011
Production Operator
FCPP
09.1998 - 02.2009
Introduction to Cybersecurity
English Comprehension and Communication
Analyzing and Visualizing Data with Microsoft Excel
Awards
- Top 1 name mentioned in Guest Voice
- NPS Rokstar
Awards
- Top 1 name mentioned in Guest Voice
- NPS Rokstar
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