Jacklyn Roche
CSR II
Ormoc
Summary
Customer Service Representative with over 7 years of experience in telephone, chat and email which includes sales, tech support and customer care. Proficient with Microsoft Office Excel, reliable, and possess a positive attitude. Aiming to use my proven skills to effectively fill the required role in this company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teletech - Doordash
2 2021 - Current
- Resolve matters thru calls, chat and email such as payments, account inquiries, driver issues and troubleshooting.
Admin Staff
IBC- Auto
04.2019 - 03.2020
- Handle account management and other related work assigned by the company thru email.
Customer Service Representative
Delonix - Dial a Doctor
03.2017 - 11.2017
- Provides the front-line voice to patients calling in to make bookings for our doctors to visit them after hours.
Ambassador
Teletech – Telstra
07.2016 - 02.2017
- We listen to calls, provide feedback and suggestions to enhance how we handle our calls and to give better customer service
- Responsible for testing out new processes and tools before they cascade it to operations.
Customer Service Representative
Teletech Telstra
04.2015 - 06.2016
- Responsible for answering and helping customers understand what happened to their bill
- Helping customers out in understanding what really matters to them through providing products that best suit their needs
- Doing basic troubleshooting for their internet and mobile service.
Customer Service Representative
Teleperformance - Experian
08.2014 - 02.2015
- Responsible for retaining or convincing the customers to keep their account open & active with us
- Customer service-related tasks such as resetting their username & password, site navigation & etc.
Education
Bachelor of Science in Information Technology (Major in Software) -
Visayas State University (VSU-IC)
Skills
Basic knowledge in MS office
Height
4'9''
Personal Information
- Age: 33
- Date of Birth: 02/25/91
- Nationality: Filipino
- Marital Status: Married
Weight
50 Kg.
References
- Irene De Leon, Compliance Supervisor of Pacific Coast Commercial Recruitment, eneriferdel23@gmail.com, 09662188168
- Murphy Novabos, Team leader of Telstra Powered by Teletech, 09173685133
Timeline
Admin Staff
IBC- Auto
04.2019 - 03.2020
Customer Service Representative
Delonix - Dial a Doctor
03.2017 - 11.2017
Ambassador
Teletech – Telstra
07.2016 - 02.2017
Customer Service Representative
Teletech Telstra
04.2015 - 06.2016
Customer Service Representative
Teleperformance - Experian
08.2014 - 02.2015
Customer Service Representative
Teletech - Doordash
2 2021 - Current
Bachelor of Science in Information Technology (Major in Software) -
Visayas State University (VSU-IC)
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