Jacklyn Roche
CSR II
Ormoc
Summary
Customer Service Representative with over 7 years of experience in telephone, chat and email which includes sales, tech support and customer care. Proficient with Microsoft Office Excel, reliable, and possess a positive attitude. Aiming to use my proven skills to effectively fill the required role in this company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teletech - Doordash
2 2021 - Current
- Resolve matters thru calls, chat and email such as payments, account inquiries, driver issues and troubleshooting.
Admin Staff
IBC- Auto
04.2019 - 03.2020
- Handle account management and other related work assigned by the company thru email.
Customer Service Representative
Delonix - Dial a Doctor
03.2017 - 11.2017
- Provides the front-line voice to patients calling in to make bookings for our doctors to visit them after hours.
Ambassador
Teletech – Telstra
07.2016 - 02.2017
- We listen to calls, provide feedback and suggestions to enhance how we handle our calls and to give better customer service
- Responsible for testing out new processes and tools before they cascade it to operations.
Customer Service Representative
Teletech Telstra
04.2015 - 06.2016
- Responsible for answering and helping customers understand what happened to their bill
- Helping customers out in understanding what really matters to them through providing products that best suit their needs
- Doing basic troubleshooting for their internet and mobile service.
Customer Service Representative
Teleperformance - Experian
08.2014 - 02.2015
- Responsible for retaining or convincing the customers to keep their account open & active with us
- Customer service-related tasks such as resetting their username & password, site navigation & etc.
Education
Bachelor of Science in Information Technology (Major in Software) -
Visayas State University (VSU-IC)
Skills
Basic knowledge in MS office
Written and verbal communication
Empathy
Patience
Adaptability
Keen to details
Can work under minimal supervision
Customer Service
Active Listening
Product Knowledge
Call Management
Height
4'9''
Personal Information
- Age: 33
- Date of Birth: 02/25/91
- Nationality: Filipino
- Marital Status: Married
Weight
50 Kg.
References
- Irene De Leon, Compliance Supervisor of Pacific Coast Commercial Recruitment, eneriferdel23@gmail.com, 09662188168
- Murphy Novabos, Team leader of Telstra Powered by Teletech, 09173685133
Timeline
Admin Staff
IBC- Auto
04.2019 - 03.2020
Customer Service Representative
Delonix - Dial a Doctor
03.2017 - 11.2017
Ambassador
Teletech – Telstra
07.2016 - 02.2017
Customer Service Representative
Teletech Telstra
04.2015 - 06.2016
Customer Service Representative
Teleperformance - Experian
08.2014 - 02.2015
Customer Service Representative
Teletech - Doordash
2 2021 - Current
Bachelor of Science in Information Technology (Major in Software) -
Visayas State University (VSU-IC)