Jacklyn Felix
63 Palimbo Proper Camiling, Tarlac,Philippines
Summary
Dedicated professional with strong problem solving and analytical skills. Compassionate and attentive to needs of clients. Determined to advocate for rights and benefits of clients to meet goals. Organized professional with experience in managing schedules, coordinating events, and liaising with multiple departments to ensure smooth operations. Adept at handling administrative tasks, maintaining records, and providing exceptional support to teams. Known for strong communication skills, problem-solving abilities, and proactive approach to improving processes.
Overview
19
19
years of professional experience
Work History
Clinical Call Coordinator / Scheduler
RB Robinos Review Services
10.2019 - 05.2023
- Provide a great customer service experience to our Home Health and Hospice patient's.
- Lead a team of agents to provide a great customer service to our patient's.
- Relay important information to our triage nurse that is located in the US.
- Review calls and provide feedback as much as needed.
- To make sure that the level of service provided by each team members are with great quality.
- Monitor Caregiver's clock in and out.
- Aligning Caregivers to clients based on their needs.
- Filling out open shifts.
- Monitor call out's and work on it as soon as possible to provide replacement.
- Working with Manager on Call and Team members for updates.
Customer Service / Sales Representative
Sitel Philippines
02.2016 - 08.2017
- Assist and answer customer queries and make good sales.
- Provide high level of service to meet customer needs.
Customer Services / Sales / Tech
Sutherland Global Services Philippines Inc.
09.2011 - 04.2015
- Assist members to answer their queries.
- Provide remote access to members device.
- Install anti virus software.
- Make good sale.
- Retention
Toll Teller
Tollways Management Corporation
06.2010 - 07.2011
- Provide assistance to motorists.
- To make sure that motorists pay correct toll fee based on their vehicle type.
Cashier
Jollibee Foods Corporation
10.2004 - 10.2005
- To make sure that customers order are complete.
- To make sure that payment and change are complete.
- To make sure that the orders will take on time.
Education
A-Levels - Health Care Services
Philippine Women's University CDCEC Tarlac
Tarlac City, TARSkills
- Schedule coordination
- Call monitoring
- Patient scheduling
- Conflict resolution
- Data entry
- Caregiver alignment
- Time management
- Client relationship management
- Leadership skills
- Microsoft Office
- Schedule planning
- Communication expertise
Education
other
Timeline
Clinical Call Coordinator / Scheduler
RB Robinos Review Services
10.2019 - 05.2023
Customer Service / Sales Representative
Sitel Philippines
02.2016 - 08.2017
Customer Services / Sales / Tech
Sutherland Global Services Philippines Inc.
09.2011 - 04.2015
Toll Teller
Tollways Management Corporation
06.2010 - 07.2011
Cashier
Jollibee Foods Corporation
10.2004 - 10.2005
A-Levels - Health Care Services
Philippine Women's University CDCEC Tarlac