Jackie Mae Ganoy
Bacolod City, Province Of Negros Occidental
Summary
Developed skills in fast-paced food service environment, including efficient customer service and meticulous attention to detail. Demonstrated ability to handle diverse tasks and interact positively with customers and team members. Looking to transition into new field utilizing strong organizational and communication abilities.
Overview
2
2
years of professional experience
Work History
Food and Beverage Associate
Multi Access Cooperative
02.2024 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Remained focused, calm and professional during peak rush hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
- Skilled at working independently and collaboratively in a team environment.
On the Job Training
Seda Capitol Central Hotel
09.2023 - 02.2024
- Assisted in menu development for increased guest satisfaction and repeat visits.
- Developed rapport with guests by attentively addressing their needs and preferences.
- Implemented process improvements for enhanced operational efficiency within the establishment.
- Conducted thorough research on industry trends to inform menu creation and marketing strategies.
- Optimized workflow efficiency through proper delegation of tasks among team members, ensuring smooth operations during peak business hours.
- Enhanced customer satisfaction by providing exceptional food and beverage service.
Education
Bachelor of Science - Industrial Technology, Major In Foods Trade Tech.
Carlos Hilado Memorial State University
Talisay, Province Of Negros Occidental, Philippines06-2024
- TVL- Hospitality Management
La Consolacion College - Bacolod
Bacolod City, Province Of Negros Occidental, Philippines03-2020
High School Diploma -
University of Negros Occidental - Recoletos
Bacolod City, Province Of Negros Occidental, Philippines04-2018
Skills
- Verbal and written communication
- Time management
- Work ethic and integrity
- Adaptability and resilience
- Cash handling proficiency
- Organization skills
- Exceptional customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Food and Beverage Associate
Multi Access Cooperative
02.2024 - Current
On the Job Training
Seda Capitol Central Hotel
09.2023 - 02.2024
Bachelor of Science - Industrial Technology, Major In Foods Trade Tech.
Carlos Hilado Memorial State University
- TVL- Hospitality Management
La Consolacion College - Bacolod
High School Diploma -
University of Negros Occidental - Recoletos
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