Jack Daniel Manzon
Taguig, Metro Manila
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes in fast-paced environments. A collaborative team player who adapts seamlessly to changing needs while consistently prioritizing results through efficient and empathetic service. Recognized for reliability and a proactive approach to achieving customer and organizational objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Singapore Airlines, Travel Account
04.2023 - 01.2026
- Conducted follow-up calls to ensure issue resolution and gather feedback from customers.
- Analyzed customer interactions to identify trends and recommend improvements to service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted in training new representatives, fostering a supportive learning environment.
- Subject Matter expert in Travel Account
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed booking modifications and cancellations using airline reservation systems.
- Provided accurate information on flight schedules and services to customers.
- Collaborated with team members to streamline communication processes for improved service delivery.
Safety Engineer
Joubert Construction Inc.
01.2023 - 03.2023
- Conducted safety audits to identify hazards and implement corrective actions.
- Collaborated with project managers to ensure compliance with safety regulations and standards.
- Investigated incidents and near-misses, providing reports with recommendations for improvement.
- Implemented risk assessment processes to enhance workplace safety measures.
- Monitored site conditions and safety equipment, ensuring readiness for inspections.
- Reviewed project plans for potential hazards, advising on safe work practices and procedures.
- Assisted in worksite incident investigations, helping to determine cause and fault to ascertain liability.
Education
Civil Engineering
Virgen Milagrosa University Foundation
San Carlos City, Province Of Pangasinan, Philippines08-2022
Skills
- Communication
- Customer service
- Computer proficiency
- Critical thinking
- Product knowledge
PERSONAL
To leverage my experience in customer service and process management in a dynamic BPO environment, ensuring excellent client satisfaction and continuous improvement in service delivery.
Timeline
Customer Service Representative
Singapore Airlines, Travel Account
04.2023 - 01.2026
Safety Engineer
Joubert Construction Inc.
01.2023 - 03.2023
Civil Engineering
Virgen Milagrosa University Foundation