Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jabreel Ali

Jamestown,NC

Summary

Dynamic and results-driven professional with extensive experience as a Box Truck Driver at Mayo Simone Trucking LLC. Proven track record in safe driving practices and exceptional customer service, ensuring timely deliveries and high client satisfaction. Skilled in route planning and problem-solving, consistently maintaining a clean driving record and adhering to safety protocols.

Overview

27
27
years of professional experience

Work History

Box Truck Driver

Mayo Simone Trucking LLC.
07.2023 - Current
  • Safely operated a 26-foot box truck to transport goods to various locations, adhering to all traffic laws and company safety policies.
  • Planned efficient delivery routes, ensuring timely and accurate deliveries.
  • Loaded and unloaded cargo, utilizing equipment like hand trucks, pallet jacks, and liftgates as needed.
  • Conducted pre-trip and post-trip vehicle inspections to ensure roadworthiness.
  • Maintained accurate delivery records and paperwork.
  • Provided excellent customer service, interacting professionally with clients and vendors.
  • Communicated effectively with dispatchers and team members to coordinate deliveries.
  • Performed routine vehicle maintenance, such as checking fluids and reporting any issues.
  • Maintained a clean and organized truck interior.
  • Driving: 26-foot box truck, experience with liftgates and pallet jacks.
  • Safety: DOT regulations, defensive driving, hazard awareness.
  • Customer Service: Professional communication, problem-solving, building rapport.
  • Logistics: Route planning, time management, inventory management.
  • Technical: Smartphones/tablets for navigation and communication.

Swing Driver

FedEx Ship Center
09.2021 - 06.2023
  • A swing drivers covers routes and delivery areas that are temporarily vacant due to various reasons like employee absences, increased workload, or new routes needing to be established.
  • Delivered goods and products to customer on time and in excellent condition.
  • Delivery and Pickup: Drivers are responsible for the timely and efficient delivery and pickup of packages to customers.
  • Customer Service: Providing courteous and efficient service is a key part of the job.
  • Package Handling: This may include sorting, loading, and unloading packages, sometimes in a fast-paced warehouse environment.
  • Vehicle Operation: Drivers operate company vehicles, ensuring they are well-maintained and in good condition.
  • Route Management: Drivers may be responsible for specific routes within a designated area.

Delivery Driver

Contractor P&A FedEx Ground
08.2019 - 09.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Medical Transportation Driver

H&M Enterprise Ltd.
06.2017 - 08.2019
  • Improved patient satisfaction by providing timely and efficient medical transportation services.
  • Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
  • Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.

Longhorn Steakhouse Certified Trainer

Longhorn Steakhouse
03.1999 - 08.2017
  • A LongHorn Steakhouse Certified Trainer is responsible for onboarding and training new employees, ensuring they are proficient in their roles and understand the company's standards. They play a crucial role in maintaining quality service and consistency across the restaurant.
  • Maintained organization of documents, materials, and equipment.
  • Monitored participant workflow and behaviors throughout training process.
  • Provided coaching and mentoring to employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Call Center Representative

Time Warner Cable
02.2011 - 08.2013
  • Talking to many different types of people from across the country.
  • Answering inbound phone calls from customers related to billing inquiries.
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards.
  • Establishing and growing professional, positive relationships with Spectrum customers.
  • Collaborating with management on customer issue escalations.
  • Representing a Fortune 100 company with professionalism and courtesy.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Customer Service Representative

AT&T Wireless
10.2008 - 02.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Accounting

NC A&T State University
Greensboro, NC

Skills

  • Safe driving practices
  • Punctuality
  • Heavy lifting
  • Safety procedures
  • Valid Driver's license
  • Time management
  • Customer service
  • Clean driving record
  • Problem-solving
  • City and non-city driving
  • GPS and route planning
  • Safety protocols
  • Customer support
  • Data entry
  • Problem-solving skills
  • Verbal and written communication
  • Inbound phone calls
  • Product knowledge
  • Technical support
  • Sales expertise
  • Cash handling

Timeline

Box Truck Driver

Mayo Simone Trucking LLC.
07.2023 - Current

Swing Driver

FedEx Ship Center
09.2021 - 06.2023

Delivery Driver

Contractor P&A FedEx Ground
08.2019 - 09.2021

Medical Transportation Driver

H&M Enterprise Ltd.
06.2017 - 08.2019

Call Center Representative

Time Warner Cable
02.2011 - 08.2013

Customer Service Representative

AT&T Wireless
10.2008 - 02.2011

Longhorn Steakhouse Certified Trainer

Longhorn Steakhouse
03.1999 - 08.2017

No Degree - Accounting

NC A&T State University

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Jabreel Ali