James Ryan Uba
Ilocos Norte,ILOCOS NORTE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative Agent(Financial)
Alorica
San Nicolas, Ilocos Norte
10.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management and order calls.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Education
Bachelor Of Science In Information Technology - Programming
Data Center College of The Philippines
Laoag City, Ilocos Norte 06.2015 - 05.2019
Skills
Technical Support
Desktop Technical Support
Debugging
PC refurbishment
Help Desk Operations
Peripheral Repair
Application installations
Programming
Security best practices
Desktop and laptop installations
Timeline
Customer Service Representative Agent(Financial)
Alorica
10.2019 - 09.2021
Bachelor Of Science In Information Technology - Programming
Data Center College of The Philippines
06.2015 - 05.2019