Jose Angelo Pamor
Bachelor Of Science In Nursing
Taguig, Metro Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
NCO Group, EGS
08.2011 - 02.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Outbound Customer Service Representative
Pacific Hub
01.2011 - 07.2011
- Streamlined call processes, ensuring efficient use of time and resources for each interaction.
- Maintained a high level of professionalism while handling difficult or irate customers.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Nursing
Far Eastern University - Manila
Nicanor Reyes Senior Street, Sampaloc Manila 04.2001 -
High School Diploma -
La Immaculada Concepcion Scholl
E. Caruncho Avenue, Pasig City 04.2001 -
Skills
- Call Management
- Complaint resolution
- Account updating
- Microsoft Office Suite
- Computer Proficiency
Affiliations
Philippine Nurses Association
Timeline
Customer Service Representative
NCO Group, EGS
08.2011 - 02.2012
Outbound Customer Service Representative
Pacific Hub
01.2011 - 07.2011
Bachelor of Science - Nursing
Far Eastern University - Manila
04.2001 -
High School Diploma -
La Immaculada Concepcion Scholl
04.2001 -
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