Summary
Overview
Work History
Education
Skills
Career Overview
Timeline
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Janine Giangan

Talisay City, Province Of Cebu,CEB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Peak Biome
04.2023 - Current
  • Handled customer inquiries about all the products that we sell
  • Processed orders for the customer
  • Made outbound calls, answered emails, and resolved tickets raised by customers
  • Handled all admin tasks after each and every interaction with customers
  • Offered suggestions to increase sales as a customer service representative.

Card Customer Service

JP Morgan Chase Bank & Co.
03.2021 - 12.2022
  • Handled customer inquiries about credit card transactions
  • Handled disputes in customer banking statements
  • Made sure that personal and banking information remains private and is only accessible to the account owner
  • Assisted customers with card replacement and fraud reports
  • Provided explanations for fees charges in the account and assured customer which fees are valid.

Remediation Specialist/ Messaging Consultant

Telstra International Philippines, Inc.
12.2015 - 01.2021
  • Back of House responsibility - ensuring that all systems are aligned and has correct information to offer quality and seamless customer experience
  • Case management - certifying that all issues that needs monitoring is resolved to offer less customer effort resolution
  • Order processing - offer support to all Sales consultant, guaranteeing that all orders has been submitted in a timely fashion
  • Messaging consultant - offer multiple customers correct and long-term resolution for their issues.

Customer Service Representative

Telstra Powered by Teletech
07.2014 - 12.2015
  • Responsible for delivering excellent customer service through managing customer orders and bills
  • Handled customer inquiries and plan changes for mobile and fixed services (Voice, Internet and Foxtel services)
  • Listened to customer needs to make sure we provide excellent customer assistance regarding bill disputes and right planning
  • Provided options for customer that addresses recurring issues
  • Provided resolutions to customer disputes that also addresses FCR issues.

Education

Bachelor of Arts - Elementary Education

Xavier University, Ateneo De Cagayan
Cagayan De Oro, Province Of Misamis Oriental, Philippines
03.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Problem Resolution
  • Customer Relations
  • Data Entry
  • Computer Proficiency

Career Overview

  • Strengths
  • 10 years' experience in the Business Product Outsourcing Industry
  • Team player, always willing and eager to participate and formulate ideas and action plans in achieving individual and team goals that are aligned with the company goals
  • Willingness to help and motivate people/ team mates towards common goals and individual goals
  • Strong communication skills
  • Always focused on efficiency to achieve both productivity and quality
  • Determine to maintain positive attitude and influence people to move forward despite major changes in the environment

Timeline

Customer Service Representative

Peak Biome
04.2023 - Current

Card Customer Service

JP Morgan Chase Bank & Co.
03.2021 - 12.2022

Remediation Specialist/ Messaging Consultant

Telstra International Philippines, Inc.
12.2015 - 01.2021

Customer Service Representative

Telstra Powered by Teletech
07.2014 - 12.2015

Bachelor of Arts - Elementary Education

Xavier University, Ateneo De Cagayan

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Janine Giangan