Hi, I’m
Izzie Manzo
Quality Assurance
Cainta,RIZ
Summary
Highly motivated Automation Test Analyst with extensive experience in every phase of software development lifecycles. Purpose-driven professional specializing in software quality assurance testing.
Overview
8
years of professional experience
3
Certificates
Work History
Accenture
Quality Assurance
10.2020 - 02.2026
Job overview
- Supervised quality assurance measures across all projects under my leadership.
- Implemented supplier performance evaluation system, enhancing vendor reliability and product quality assurance.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
- Implemented quality assurance measures, resulting in improved product quality and customer satisfaction ratings.
Avas Flowers® Florists
Retention Specialist
03.2021 - 04.2021
Job overview
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Techcel Outsourcing Solutions
Billing Account Associate
04.2018 - 04.2020
Job overview
- Developed customized invoices tailored to individual client preferences for improved readability and satisfaction.
- Ensured accuracy of customer account information, updating records as needed to maintain up-to-date profiles.
Education
High School, Felix National High SchoolCainta, Province Of Rizal, Philippines
High School Diploma
04.2001
Skills
Quality assurance policies
Quality assurance checks
Quality assurance testing
Localization quality assurance
Retention skills
Basic Excel
Power BI Basic
Power Point
English Proficient
Certification
Excel 101
Timeline
APQA
11-2025
Power BI
10-2025
Excel 101
08-2025
Retention Specialist
Avas Flowers® Florists
03.2021 - 04.2021
Quality Assurance
Accenture
10.2020 - 02.2026
Billing Account Associate
Techcel Outsourcing Solutions
04.2018 - 04.2020
High School, Felix National High School
High School Diploma
04.2001