IZELLE KAYE BERIOSO
Cebu City
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk - Receptionist and Recruitment
Dialed in Philippines
09.2023 - 05.2024
- Handles job advertisements, job postings, and the funneling of applicants.
- Conducts interviews online, by phone, and in person.
- Conducts orientation/pre-deployment guidelines.
- Handles the timetable for training and deployment.
- Make and organize reports from HR and recruitment to higher management.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Scheduled and confirmed appointments for applicants, visitors, and staff.
- Greeted visitors entering the establishment to determine the nature and purpose of their visit.
- Completed basic bookkeeping and document filing.
- Preserved office security by following safety procedures and controlling access via the reception desk.
- Managed company calendar and scheduled events.
- Maintained a clean and organized reception area to uphold the company image.
- Explained policies and procedures to visitors.
Online English Tutor
Engoo
Cebu City
06.2020 - 06.2023
- Helped students build confidence in speaking English fluently and correctly.
- Encouraged students to ask questions and actively participate in class discussions.
- Utilized multimedia resources to make learning engaging and relevant for students.
- Created and implemented individual lesson plans based on student learning styles.
- Explained difficult concepts using clear examples or analogies.
- Coached students through challenging material with positive reinforcement and encouragement.
- Offered guidance on effective study habits and time management strategies.
- Evaluated student progress through assessments and tests.
Trainer and Team Leader
Thousand Crane Philippines
07.2019 - 02.2020
- Documented all training activities, including attendance records, feedback forms, and surveys.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Recommended changes or improvements in existing training processes as needed.
- Maintained up-to-date records of trainee progress and provided regular updates to the management team.
- Negotiated contracts with clients for desired training outcomes, fees, or expenses.
- Maintained up-to-date knowledge of industry trends and best practices.
- Implemented strategic plans to enhance team performance and productivity.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Offline ESL Teacher - Part Time
Thousand Crane Philippines
07.2019 - 02.2020
- Improved student grammar and conversational skills through role-play assignments.
- Organized supplementary materials in English for all students.
- Encouraged student participation through interactive activities, such as educational games and group projects.
- Assessed student progress through formal and informal assessments.
- Helped students succeed through coaching, mentoring, and positive reinforcement.
Customer Service Representative Authorization Specialist
iPloy Staffing Solution
04.2018 - 05.2019
- Answered inbound calls, chats, and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs, and ensure profit.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as updating databases (letter of medical necessity, sales order, updated durable medical equipment), and generating reports.
- Engaged and explained in customer conversations to understand needs, resolve issues, the reasons behind DME denials (insurance denials), and answer product questions or recommendations.
- Completed day-to-day duties accurately and efficiently.
Online English Tutor
Bibo Global Opportunity
Cebu
08.2014 - 04.2018
- Helped students build confidence in speaking English fluently and correctly.
- Encouraged students to ask questions and actively participate in class discussions.
- Utilized multimedia resources to make learning engaging and relevant for students.
- Created and implemented individual lesson plans based on student learning styles.
- Explained difficult concepts using clear examples or analogies.
- Coached students through challenging material with positive reinforcement and encouragement.
- Offered guidance on effective study habits and time management strategies.
- Evaluated student progress through assessments and tests.
Recruitment and Selection
Bibo Global Opportunity [Engoo]
08.2015 - 01.2016
- Conducted recruitment and selection processes, including sourcing candidates, conducting interviews, administering tests, and making training reminder recommendations.
- Coordinated with other departments such as Training and Development and Recruitment and Selection to ensure appropriate alignment of activities.
- Maintained accurate records of all recruitment activities, including candidate selection metrics, and interview notes.
- Coordinated with the training personnel regarding the candidate's attendance and participation.
Education
Diploma of Special Education -
Cebu Technological University
Cebu City, Cebu08-2024
Diploma of Professional Education - Professional Education
Cebu Technological University
Cebu City, Cebu01.2024
Bachelor of Science - Business Administration, major in Human Resource Management
University of San Jose-Recoletos
Cebu City, Cebu07-2022
Skills
- Telephone etiquette, customer service, and email correspondence
- Scheduling appointments, calendar management
- Organization Development
- Client communication
- Verbal and written communication
- Administrative skills, data entry
- Problem-solving skills
- Multitasking, organization, and time management
- Logbook monitoring
- Fluent in Bisaya, Tagalog, and English
Personal Information
- Date of Birth: 04/11/XX
- Gender: Female
- Marital Status: Single
Accomplishments
- Employee of the Year
Certification
- Licensed Professional Teacher
Languages
Bisaya
First Language
English
Advanced (C1)
C1
Tagalog
Proficient (C2)
C2
References
References available upon request.
Timeline
Front Desk - Receptionist and Recruitment
Dialed in Philippines
09.2023 - 05.2024
Online English Tutor
Engoo
06.2020 - 06.2023
Trainer and Team Leader
Thousand Crane Philippines
07.2019 - 02.2020
Offline ESL Teacher - Part Time
Thousand Crane Philippines
07.2019 - 02.2020
Customer Service Representative Authorization Specialist
iPloy Staffing Solution
04.2018 - 05.2019
Recruitment and Selection
Bibo Global Opportunity [Engoo]
08.2015 - 01.2016
Online English Tutor
Bibo Global Opportunity
08.2014 - 04.2018
- Licensed Professional Teacher
Diploma of Special Education -
Cebu Technological University
Diploma of Professional Education - Professional Education
Cebu Technological University
Bachelor of Science - Business Administration, major in Human Resource Management
University of San Jose-Recoletos
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