IVY ROSE VILLAMIL
CALOOCAN CITY
Summary
Adept at multitasking and organization, I leveraged my Microsoft Office expertise and exceptional attention to detail at Paragon Hotel Apartments to enhance guest satisfaction and operational efficiency. My proactive approach and ability to work under pressure have consistently resulted in positive feedback and improved team performance, showcasing my hardworking nature and strong communication skills.
Overview
15
15
years of professional experience
Work History
Housekeeping- Team Leader
Paragon Hotel Apartments
Abu Dhabi
10.2022 - Current
- Company Overview: under partnered by Al Massa Hotels Apartment 1
- Performing a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
- Ensuring all rooms are cared for and inspected according to standards
- Clean and tidy guest rooms according to hotel standards
- Make beds, change linens, and replace towels
- Ensure amenities are stocked
- Emptying rubbish and recycling bins
- Clean and maintain public areas such as corridors, lobbies, and stairways
- Report any maintenance issues or safety hazards
- Respond to guest requests and inquiries in a courteous and professional manner
- Accommodate special requests from clients or guests
- Collecting payments from the guests
- Fixing some issues in the rooms if it's urgent
- Protecting equipment and making sure there are no inadequacies
- Organize and stock cleaning supplies
- Communicate effectively with clients or supervisors regarding any issues or concerns
- Greet guests upon arrival and assist with luggage transport to their rooms
- Work collaboratively with housekeeping and front desk staff to ensure guest satisfaction
- Adhere to hotel policies and procedures regarding health, safety, and hygiene
- Under partnered by Al Massa Hotels Apartment 1
Executive Secretary of the President
Don C Lechon Manok Corporation
Caloocan City
10.2019 - 01.2022
- Negotiating Ambassadors for the company updates needs
- Negotiating highly profile related to the company partnership
- Preparing for company confidential files forwarded & Submitted to any Government & Non-Government docs needed
Housekeeping
MjJ Land Resort
Barangay Kaligayahan
01.2012 - 02.2013
- Duties in a hotel or similar environment will include clean corridors, lobbies, stairways, lounges as well as guests' rooms, distribute linen, towels, and Room supplies used by hand, providing all needs of customers, folding linens
- Restocking linens & amenities, watering plants, cleaning public comfort rooms
- Responsible for Cleaning Materials requests
- Wishes Dish when there are booking events, mopping hallways
- Cleaning banquet, serve customer meals, assistant cook of Chief, Waitress and Dishwasher
- Other task assigned by the operation manager
Head Cashier
Novo Jeans and Shirts General Merchandise
Zamboanga Del Norte
04.2010 - 12.2010
- Responsible for the supervision of a team of cashiers
- Preparing for Employee salary
- Providing training, hiring, monitoring, and assistance with operational issues
- This position is primarily mobile proactive, visiting registers
- Providing direction and support to cashiers and baggers
- Ensuring excellent customer service
- Tools/Materials/Equipment/Machine used: POS (Point of Sales) finalizing sales machine, Soft reports & hard copies, Delivery Receiver, Handling confidential Reports, Inventory Checking
Cashier
Novo Jeans and Shirts General Merchandise
Dipolog City
01.2010 - 12.2010
- Greet customers and assist them with their purchases
- Answer customer questions and provide information about products or services
- Ensure a positive customer experience by being courteous and helpful
- Scan items and enter prices into the cash register or point-of-sale (POS) system
- Accept payments by cash, credit card, debit card, or other forms of payment
- Calculate totals and issue receipts or change to customers
- Count and reconcile cash drawer at the beginning and end of shifts
- Handle returns and exchanges in accordance with store policies
- Maintain accurate records of transactions and receipts
- Promote store loyalty programs, special promotions, and discounts
- Keep checkout area clean, organized, and stocked with necessary supplies
- Assist in other areas of the store as needed, such as stocking shelves or cleaning
Sales Clerk
Novo Jeans and Shirts General Merchandise
Bayugan
01.2010 - 12.2010
- Offer recommendations and suggestions based on customer needs and preferences
- Provide information about products, including features, pricing, and availability
- Assist with merchandising and display of products on the sales floor
- Ensure shelves, racks, and displays are neatly organized and stocked
- Monitor inventory levels and notify management of low stock or replenishment needs
- Keep the sales area clean, organized, and presentable to customers
- Arrange merchandise according to visual guidelines and seasonal displays
- Perform opening and closing duties as assigned, including securing the store at the end of the day
Education
International Study Graduate - Caregiving (Certified Professional Caregiver)
Filipino Institute
Al Ain, Abu Dhabi, UAE01.2024
Bachelor of Library and Information Science -
Bestlink College of the Philippines
Quezon City, Metro Manila, Philippines06.2021
Bayugan National Comprehensive High School -
Bayugan City, Agusan Del Sur, Philippines01.2013
Magallanes North Elementary School -
Magallanes, Agusan Del Norte, Philippines01.2009
Skills
- Microsoft Office Application
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Clerical Works
- Filing
- Encoding
- Fast Learner
- Attention to Details
- Hardworking
- Organizational Skills
- Time Management Skills
- Multitasking
- Work Under Pressure
- Communication Skills
- Secretarial Skills
- Honest
- Self Directed
Languages
- Tagalog
- Visayan
- English
References
- Mohammad Akkdas, Paragon Hotel Apartment under Almassa Group of Company, Supervisor, +971 507008918, hello@reallygreatsite.com
- Rochelle Dalida, Paragon Hotel Apartment under Almassa Group of Company, HR - Assistant CEO Secretary, +971 568491588
- John Pros Valencia, RL, MLIS, Bestlink College of the Philippines, Acting Chief Librarian / Director, +639 208 256 322, valenciajblib@gmail.com
- Joseph Alvaro Soriano, MjJ Land Resort, Operation Manager, +639 463 696 630, Josephalvarosoriano@gmail.com
- Loren Gingo, Don C Lechon Manok Corporation, TTDD-Officer / Acting Hr Officer, +639 683 379 492, Loriengingo2020@gmail.com
- Marilyn Gapol Parantar, Novo Jeans & Shirts General Merchandise, Supervisor, +639 560 665 670, Loriengingo2020@gmail.com
Trainingsandseminarsattended
- Certified Professional Caregiver, Caredant Training Institute, 01/26/24
- HSI - Basic Life Support plus CPR .AED, American Safety & Health Institute - HSI, 11/06/23
- HSI - Adult First Aid & Infant Basic, American Safety & Health Institute - HSI, 11/06/23
- On the job training of the kinds of Library Services, Bestlink College of the Philippines, 01/01/21
- Administrative Duties & Secretarial, Don C Lechon Manok Corporation, 01/01/21
- Avon Scholarship awardee / sale product while your studying, Bestlink College of the Philippines, 03/01/18
- The Global Perspective of the Philippine Library, University of Sto Tomas, 05/15/21
Personal Information
- Age: 33
- Height: 5'3
- Weight: 57 kg
- Place of Birth: Magallanes, Agusan Del Norte
- Date of Birth: 04/26/91
- Nationality: Filipino
- Marital Status: Single
Timeline
Housekeeping- Team Leader
Paragon Hotel Apartments
10.2022 - Current
Executive Secretary of the President
Don C Lechon Manok Corporation
10.2019 - 01.2022
Housekeeping
MjJ Land Resort
01.2012 - 02.2013
Head Cashier
Novo Jeans and Shirts General Merchandise
04.2010 - 12.2010
Cashier
Novo Jeans and Shirts General Merchandise
01.2010 - 12.2010
Sales Clerk
Novo Jeans and Shirts General Merchandise
01.2010 - 12.2010
International Study Graduate - Caregiving (Certified Professional Caregiver)
Filipino Institute
Bachelor of Library and Information Science -
Bestlink College of the Philippines
Bayugan National Comprehensive High School -
Magallanes North Elementary School -
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