IVY MAE VILLEZA CATENA
Puerto Princesa City
Summary
To enhance my organizational skills and at the same time be versatile enough in finishing every given tasks with all my best and intelligence.
Overview
6
6
years of professional experience
Work History
Customer Relations Officer
HMR Trading House
Taguig City, Philippines
07.2021 - 07.2022
- Established best practices for efficient handling of incoming calls from customers seeking support or assistance.
- Analyzed data from customer interactions to generate reports on trends and patterns in customer behavior.
- Advised customers on available promotions, discounts, or new products that may interest them.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Performed administrative duties such as filing paperwork related to client accounts or updating databases when necessary.
Front Desk Dental Receptionist
ORTIGAS DENTAL CENTRE
Pasig City
03.2019 - 03.2020
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Managed front desk operations including scheduling appointments, collecting payments.
- Safeguard patient privacy and confidentiality.
Guests Relations Officer
ONE MANALO PLACE
Puerto Princesa
03.2018 - 01.2019
- Greeted guests upon arrival, providing information and assistance with check-in procedures.
- Provided concierge services including restaurant recommendations or directions around town.
- Ensured compliance with safety regulations throughout the property.
- Managed complaints and inquiries from guests promptly and professionally.
- Processed payments for room charges, taxes, incidentals. using a POS system.
- Assisted guests with transportation needs, booking taxi cabs or rental cars when necessary.
- Conducted tours of the facility, highlighting amenities and services available to guests.
- Provided personalized customer service to ensure satisfaction of guest needs and expectations.
- Handled reservations over the phone and online using various booking systems.
- Listening to and resolving complaints and providing excellent customer service throughout their stay
- Giving assistance in activities such as booking tickets, making reservations and arranging travel and tours
- Performed administrative tasks such as filing documents or updating databases when needed.
Guest Relations Officer
HOLIDAY SUITE
Puerto Princesa
08.2017 - 01.2018
- Greet Guests upon arrival
- Plan and coordinate the provision of friendly, efficient services to guests.
- Schedule activities for guests
- Plan and coordinate all promotional activities targeting clients.
- Coordinate and supervise all activities for guests.
- Assist with check-ins / check-outs of clients.
- Assist guests with airline bookings and reconfirmation's.
- Assist all departments in being receptive to the needs of guests.
- Attend recreation activities when necessary.
- Assist in any other duties when required by the Front Office Manager.
Front Desk Officer
BLUE PALAWAN
Puerto Princesa
07.2016 - 07.2017
- Checking guests in and out
- Receiving and managing reservations made online and telephonically
- Verifying guests' payment methods during check-in
- Assigning rooms to guests and informing them of any specials offered by the hotel
- Organizing transport services for guests at their request
- Providing guests with information about the hotel.
Education
Units in Education -
Fullbright College Inc.,
Puerto Princesa City, Palawan06-2021
Bachelor of Science in Tourism -
Palawan State University
01.2016
Secondary Level -
Holy Trinity University
01.2012
Primary Level -
Holy Trinity College
01.2008
Skills
- Sincerity towards job and punctuality
- Ability to work under pressure
- Strong inter-personal organizational skills
- Excellent written and oral communication skills
- Ability to multi-task
- Computer literate
Personal Qualifications
- Hardworking and Efficient
- Trustworthy and dependable
- Observes promptness and discipline
- Shows enthusiasm, interest and willingness to learn
References
Available Upon Request
Timeline
Customer Relations Officer
HMR Trading House
07.2021 - 07.2022
Front Desk Dental Receptionist
ORTIGAS DENTAL CENTRE
03.2019 - 03.2020
Guests Relations Officer
ONE MANALO PLACE
03.2018 - 01.2019
Guest Relations Officer
HOLIDAY SUITE
08.2017 - 01.2018
Front Desk Officer
BLUE PALAWAN
07.2016 - 07.2017
Units in Education -
Fullbright College Inc.,
Bachelor of Science in Tourism -
Palawan State University
Secondary Level -
Holy Trinity University
Primary Level -
Holy Trinity College
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