Ivylou Santos
Store Manager
Mangaldan
Summary
Motivated Store Manager with 23 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Retail Store Manager / Operator
Charls Carlou Enterprises (7 Eleven)
Dagupan City
07.2011 - 12.2023
- Submitted orders for new inventory.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed store organization, maintenance, and purchasing functions.
Retail Store Manager
Philippine Seven Corporation
Dagupan City
08.2008 - 06.2010
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
Philippine Seven Corporation
Urdaneta City, Pangasinan
01.2005 - 08.2008
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Supervisor
Philippine Seven Corporation
Urdaneta City, Pangasinan
01.2005 - 08.2008
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised daily operations by directing customer service, inventory and sales operations.
Regular Employee
Philippine Seven Corporation
Manila
10.2003 - 01.2005
- Promptly attends to customers needs.
- Do cashiering and All around duties and responsibilities.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Update and on-time reporting of machine concerns and store concerns.
- Makes products available to customers at all times
Sales Associate
Philippine Seven Corporation
Manila
08.2000 - 10.2003
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Cashiering and put our customers first.
- Do customer service, greet with smile, make sure to provide clean store and safe environment.
Education
Bachelor Of Science In Computer Science - Computer And Information Sciences
Adamson University
Manila, Philippines 06.1998 - 10.2003
Skills
Point of Sale systems
undefinedTimeline
Retail Store Manager / Operator
Charls Carlou Enterprises (7 Eleven)
07.2011 - 12.2023
Retail Store Manager
Philippine Seven Corporation
08.2008 - 06.2010
Assistant Store Manager
Philippine Seven Corporation
01.2005 - 08.2008
Store Supervisor
Philippine Seven Corporation
01.2005 - 08.2008
Regular Employee
Philippine Seven Corporation
10.2003 - 01.2005
Sales Associate
Philippine Seven Corporation
08.2000 - 10.2003
Bachelor Of Science In Computer Science - Computer And Information Sciences
Adamson University
06.1998 - 10.2003
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