IVY KAREN GUNO-ROALLOS
Unit 104 Kamia Building, Ivory Wood Condominium, Acacia Estates,Taguig City
Summary
Account Manager with extensive experience at Nokia Shanghai Bell Philippines Inc., specializing in client relationship management and team collaboration. Achieved significant improvements in client satisfaction through strategic communication and upselling initiatives, consistently meeting sales targets. Proficient in on enhancing performance and efficiency in account management.
Overview
16
16
years of professional experience
Work History
Account Manager
Nokia Shanghai Bell Philippines Inc.
Taguig City
11.2018 - Current
- Converted customer needs into commercial and technical proposals
- Delivered value-driven, consultative solutions aligned to customer goals
- Established long-term customer relationships, enhancing client loyalty and satisfaction
- Spearheaded cross-functional team coordination to deliver customized solutions
- Resolved escalated issues while maintaining positive relationships
- Collaborated with pre-sales team to identify upsell opportunities for client base expansion
- Negotiated contracts focused on maximizing profit while ensuring client satisfaction
- Streamlined account management processes, reducing response times and improving service quality
- Led cross-functional teams to deliver end-to-end solutions
- Implemented best practices in organization and time management, boosting overall team productivity
- Achieved company-defined sales goals through effective strategy and execution
Assistant Account Manager
Nokia Shanghai Bell Philippines Inc.
Taguig City
11.2017 - 11.2018
- Managed client relationships, resulting in increased retention and loyalty
- Provided exceptional customer service through regular communication with clients regarding their account status
- Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios
- Mentored junior staff members, fostering a supportive team environment that encouraged professional growth
- Assisted in the development of marketing strategies, leading to increased brand awareness and engagement
- Established strong rapport with clients by conducting thorough needs assessments and offering tailored account solutions
Sales Associate/Executive Assistant
Nokia Shanghai Bell Philippines Inc.
Taguig City
06.2015 - 11.2017
- Engaged with customers to build rapport and loyalty.
- Participated in team meetings and training sessions regularly for continuous professional development.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Executives.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing scheduling appointments.
Executive Assistant
ECI Telecom Philippines Inc.
Makati City
10.2011 - 06.2015
- Managed executive calendars, scheduled meetings and appointments, and coordinated travel arrangements to optimize time management.
- Handled confidential information with discretion while ensuring proper storage of sensitive documents.
- Streamlined communication by managing emails, phone calls, and arranging appointments for executives.
- Provided professional administrative support during board meetings, including preparing agendas and taking minutes.
Administrative Assistant
Merck Sharp & Dohme IDEA - GULF
Abu Dhabi
10.2010 - 08.2011
- Ensured accurate record-keeping via diligent data entry and management of vital company databases.
- Managed expense reports for executives, ensuring precise documentation for budgeting.
- Facilitated team collaboration by organizing regular meetings and tracking project progress
Secretary to the General Manager
Obaid Al Qubaisi Transport and Gen. Contracting
Abu Dhabi
10.2009 - 10.2010
- Facilitated productive meetings by preparing agendas, documenting minutes, and following up on action items.
- Reviewed correspondence for General Manager's attention, prioritizing urgent matters for quick resolution.
- Organized filing system for efficient document retrieval and improved office workflow.
- Supported decision-making by providing accurate data and research to General Manager.
Education
Bachelor of Science - Computer Science
De La Salle Lipa
Lipa, Batangas04.2009
Skills
- Account management
- Teamwork and collaboration
- Customer service
- Client relationship management
- Goals and performance
- CRM systems
- Staff management
- Contract negotiation
- Sales strategy
- Problem solving
Timeline
Account Manager
Nokia Shanghai Bell Philippines Inc.
11.2018 - Current
Assistant Account Manager
Nokia Shanghai Bell Philippines Inc.
11.2017 - 11.2018
Sales Associate/Executive Assistant
Nokia Shanghai Bell Philippines Inc.
06.2015 - 11.2017
Executive Assistant
ECI Telecom Philippines Inc.
10.2011 - 06.2015
Administrative Assistant
Merck Sharp & Dohme IDEA - GULF
10.2010 - 08.2011
Secretary to the General Manager
Obaid Al Qubaisi Transport and Gen. Contracting
10.2009 - 10.2010
Bachelor of Science - Computer Science
De La Salle Lipa