Ivy Karen Guno-Roallos
Account Manager
Taguig, Metro Manila,00
Summary
Dynamic Account Manager with a proven track record at Nokia Shanghai Bell Philippines Inc., excelling in client relationship management and team collaboration. Enhanced client satisfaction through effective communication and strategic upselling, achieving sales goals while fostering loyalty. Skilled in CRM systems and dedicated to driving performance and efficiency in account management.
Overview
15
15
years of professional experience
Work History
Account Manager
Nokia Shanghai Bell Philippines Inc.
11.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with pre-sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Streamlined account management processes, reducing response times and improving client service quality.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Assistant Account Manager
Nokia Shanghai Bell Philippines Inc.
11.2017 - 11.2018
- Managed client relationships, resulting in increased retention and loyalty.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios.
- Mentored junior staff members, fostering a supportive team environment that encouraged professional growth.
- Assisted in the development of marketing strategies, leading to increased brand awareness and engagement.
- Established strong rapport with clients by conducting thorough needs assessments and offering tailored account solutions.
Sales Associate/Executive Assistant
Nokia Shanghai Bell Philippines Inc.
06.2015 - 11.2017
- Engaged with customers to build rapport and loyalty.
- Participated in team meetings and training sessions regularly for continuous professional development
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Executives
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing scheduling appointments.
Executive Assistant
ECI Telecom Philippines Inc.
10.2011 - 06.2015
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Administrative Assistant
Merck Sharp & Dohme IDEA - GULF
10.2010 - 08.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Secretary to the General Manager
Obaid Al Qubaisi Transport and Gen. Contracting
10.2009 - 10.2010
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Reviewed incoming correspondence for the General Manager's attention, prioritizing urgent matters for swift resolution.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Science - Computer Science
De La Salle Lipa
Lipa, Batangas 04.2001 -
Skills
Account management
Teamwork and collaboration
Customer service
Client relationship management
Goals and performance
CRM systems
Staff management
Timeline
Account Manager
Nokia Shanghai Bell Philippines Inc.
11.2018 - Current
Assistant Account Manager
Nokia Shanghai Bell Philippines Inc.
11.2017 - 11.2018
Sales Associate/Executive Assistant
Nokia Shanghai Bell Philippines Inc.
06.2015 - 11.2017
Executive Assistant
ECI Telecom Philippines Inc.
10.2011 - 06.2015
Administrative Assistant
Merck Sharp & Dohme IDEA - GULF
10.2010 - 08.2011
Secretary to the General Manager
Obaid Al Qubaisi Transport and Gen. Contracting
10.2009 - 10.2010
Bachelor of Science - Computer Science
De La Salle Lipa
04.2001 -
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