Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Hi, I’m

Ivy Joy Medida

Mandaue City
Ivy Joy Medida

Summary

Highly organized and results-oriented Admin Virtual Assistant with over 6 years of experience in remote team management, client support, and project coordination. Skilled in communication, task prioritization, and process improvement to ensure efficient and streamlined administrative operations. Proven ability to manage multiple tasks simultaneously, meet deadlines, and exceed client expectations.

Overview

10
years of professional experience
4
Certifications
3

Languages

Work History

Demand Science Team Philippines, Inc

Project Manager
08.2016 - 02.2023

Job overview

  • Project Planning: Defining project goals, scope, timelines, and budgets in collaboration with stakeholders
  • Resource Management: Assigning tasks, managing team members, and ensuring have the resources needed to complete their work
  • Communication: Keeping all stakeholders informed about project progress, risks, and issues
  • Risk Management: Identifying potential risks and developing mitigation plans
  • Quality Assurance: Ensuring that project deliverables meet quality standards
  • Reporting: Providing regular reports on project progress to stakeholders.

Demand Science Team Philippines, Inc

Operations Manager for Virtual Team
08.2016 - 02.2023

Job overview

  • Lead and Develop Virtual Teams: Motivate, set performance goals, provide feedback, and resolve conflicts for a geographically dispersed team
  • Foster Collaboration and Communication: Utilize various tools (video conferencing, instant messaging) to facilitate seamless communication and collaboration
  • Optimize Team Efficiency: Continuously improve processes, eliminate bottlenecks, and implement new technologies to enhance team effectiveness
  • Track and Measure Performance: Monitor individual and team progress through data analytics and reports to identify areas for improvement
  • Manage Remote Projects: Ensure projects are completed on time, within budget, and meet quality standards while mitigating risks like security breaches and communication breakdowns.

BlueTell

Inside Sales Representative
05.2015 - 08.2016

Job overview

  • We offer a wide range of solutions incorporated with the leading brands to deliver outstanding results
  • By making sure we increase your hold on your target market and providing effective brand awareness, we make client retention and acquisition more achievable
  • At BlueTell, we are at the top of the game and walk the talk
  • We help our clients attain their goals and targets, making sure they achieve significant benefits and ROI
  • We specialize in providing high quality appointments for our clients in Asia Pacific
  • Over years, we have acquired tested methods to improve your company's marketing results
  • Catering Australia, Singapore, Malaysia and neighboring countries, our Cold Calling and Direct Marketing solutions have helped business owners from SMEs to MNCs achieve better results.

Team Coach
05.2015 - 08.2016

Job overview

  • Goal-Oriented Leadership: Provided direction, instructions, and developed strategies to guide a team towards achieving specific objectives
  • Effective Communication: Ensured clear communication by actively listening to team members, offering constructive feedback, and tailoring instructions
  • Skills Development: Identified team member strengths and weaknesses, offering training and resources to enhance their abilities
  • Performance Monitoring and Improvement: Tracked team progress, analyzed participation, and created reports to identify areas for improvement and celebrate successes.

Shakey's Philippines, International Family Food Services, Inc

Pizza Maker
02.2013 - 09.2015

Job overview

  • Ensure optimal level of sanitation and safety standards in work area at all times
  • Monitor and maintain clean working area and cooking surfaces to make pizzas
  • Evaluate all food requirements and always maintain standard level and quantity for same.

BlueTell

Telemarketing Associates
08.2016 - 05.2015

Job overview

Sourceit Marketing

Client and Campaign Management Support

Job overview

  • Manage over 30 client accounts and ensure customer satisfaction
  • Onboard new clients and train on how to use specific platform
  • Develop and implement client success plans
  • Monitor client campaigns and provide ongoing support
  • Identify and address client issues
  • Report on client success metrics
  • Renew client contracts.

Sourceit Marketing

Customer Support Executive

Job overview

  • Providing technical and non-technical support to customers through various channels (phone, email, chat)
  • Trouble shooting customer issues and resolving their inquiries
  • Escalating complex issues to appropriate team
  • Documenting customer interactions and maintaining accurate records
  • Upselling and cross-selling products or services
  • Adhering to company policies and procedures
  • Staying up-to-date on product knowledge and industry trends.

Sourceit Marketing

Lead generation specialist

Job overview

  • Identify and qualify potential customers: Prospect, generate, and follow up on leads to nurture them into sales opportunities
  • Develop and implement lead generation strategies: Collaborate with various teams to create effective inbound and outbound campaigns for lead acquisition
  • Champion new business opportunities: Participate in pitches, present product solutions, and ensure successful lead conversion
  • Provide ongoing support: Assist with crafting proposals, fostering customer relationships, and staying up-to-date on industry trends
  • Deliver measurable results: Achieve sales lead generation and appointment quotas while providing consistent reporting.

Team Leader
09.2019

Job overview

  • Guide and Motivate Teams: Provide daily leadership, set individual and team goals aligned with objectives, conduct performance reviews, and offer constructive feedback
  • Motivate and engage virtual team members to maximize their potential
  • Foster Collaboration and Communication: Facilitate clear communication between team members and stakeholders via various tools (video conferencing, instant messaging, project management software)
  • Encourage a collaborative and supportive environment despite the physical distance
  • Optimize Workflows: Delegate tasks based on strengths and workload, track team progress, and prioritize tasks to ensure deadlines are met
  • Identify areas for process improvement, implement changes, and adapt workflows for new priorities
  • Monitor and Track Performance: Use data analytics and reports to monitor individual and team performance
  • Identify areas for improvement and suggest solutions to enhance overall performance
  • Ensure Project Success: Manage remote projects, ensuring they are completed on time, within budget, and meet quality standards
  • Maintain accurate records of team activities and project progress for transparent reporting to relevant stakeholders.

Interim Operations Manager
04.2024

Job overview

Education

University of Mindanao
Davao City

Bachelor of Science and Information Technology
04.2014 - 04.2015

University Overview

Skills

Leadership: Team Management, Motivation, Delegation

Certification

Make it Happen.

Software

Mondaycom

Convertr

HubSpot

Timeline

Interim Operations Manager
04.2024
Team Leader
09.2019
Project Manager
Demand Science Team Philippines, Inc
08.2016 - 02.2023
Operations Manager for Virtual Team
Demand Science Team Philippines, Inc
08.2016 - 02.2023
Telemarketing Associates
BlueTell
08.2016 - 05.2015
Inside Sales Representative
BlueTell
05.2015 - 08.2016
Team Coach
05.2015 - 08.2016
University of Mindanao
Bachelor of Science and Information Technology
04.2014 - 04.2015
Pizza Maker
Shakey's Philippines, International Family Food Services, Inc
02.2013 - 09.2015
Client and Campaign Management Support
Sourceit Marketing
Customer Support Executive
Sourceit Marketing
Lead generation specialist
Sourceit Marketing

Similar Profiles

  • Michelle Tomoro Negre

    Michelle Tomoro NegreMichelle Tomoro Negre

    Site Director, Workplace Services at Demand Science Team Philippines, Inc. - A Pure Incubation CompanySite Director, Workplace Services at Demand Science Team Philippines, Inc. - A Pure Incubation Company

    View Profile
  • Sandro Nicholas Soriano

    Sandro Nicholas SorianoSandro Nicholas Soriano

    Assistant Coach/Video Coordinator at Philippines National Team (Gilas Pilipinas)Assistant Coach/Video Coordinator at Philippines National Team (Gilas Pilipinas)

    View Profile
  • ALMA NEGRE ABUG

    ALMA NEGRE ABUGALMA NEGRE ABUG

    Professor III at University of Science and Technology of Southern PhilippinesProfessor III at University of Science and Technology of Southern Philippines

    View Profile
Ivy Joy Medida