Ivy Grace Espra Jumao-as

L FLORES, PASIL, CEBU ,CEB

Summary

Dynamic Customer Service Representative with Concentrix, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in active listening and critical thinking, I efficiently handled escalated calls, ensuring satisfactory outcomes for clients and the company. Proven ability in data entry and live chat support, driving repeat business and satisfaction.

Overview

year of professional experience

Work History

Customer Service Representative

Concentrix

12.2024 - 08.2025

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Business Accountancy

University of The Visayas

Cebu City, Province Of Cebu

High School Diploma -

Cebu City Don Carlos A. Gothong Memorial National High Schoo

Cebu City, Province Of Cebu

07-2023

Skills

Customer service
Active listening
Critical thinking
Data entry
Computer proficiency
Scheduling

Paperwork processing
Appointment scheduling
Order processing
Documentation
Data collection
Live chat support

Languages

English

Bilingual or Proficient (C2)

Timeline