IVY GRACE ANINGGA
Hotel Restuarant And Tour Management
Cagayan De Oro ,Philippines
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Front Desk Receptionist
G-Galyx Innhotel
Cagayan De Oro , Philippines
08.2022 - 12.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Operation Staff Member
Fast Cargo
Cagayan De Oro, Philippines
02.2022 - 07.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Front Desk Receptionist
Golden Stallion Suites
Cagayan De Oro , Philippines
04.2018 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associate of Arts - Hotel Restaurant And Tour Management
04.2018 - 08.2020
Skills
Verbal and written communication
Accomplishments
- On the Job training 400hrs at Golden stallion suites
Certification
BOOKKEEPING NC III
Timeline
Front Desk Receptionist - G-Galyx Innhotel
08.2022 - 12.2022
Operation Staff Member - Fast Cargo
02.2022 - 07.2022
BOOKKEEPING NC III
12-2021
FRONT OFFICE NCII
04-2019
HOUSEKEEPING NCII
04-2019
Front Desk Receptionist - Golden Stallion Suites
04.2018 - 10.2019
Asian Business Cabletow Academy - Associate of Arts, Hotel Restaurant And Tour Management
04.2018 - 08.2020
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