Ivy Villarama
Bachelor Of Secondary Education
Balagtas
Summary
Dynamic content moderator with a proven track record at Accenture Inc, enhancing user experience through effective content management and critical analysis. Demonstrated cultural awareness and strong attention to detail, leading to improved platform safety and team efficiency. Skilled in multitasking and customer service, fostering a positive online community.
Overview
9
9
years of professional experience
Work History
Content Moderator
Accenture Inc
Quezon City
10.2019 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Reduced response time for content review, ensuring a safer online environment for users.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
Customer Service Representative
Sterling Global Call Center
Balagtas
07.2017 - 08.2019
Education
Bachelor of Science -
Bulacan State University
Matungao Bulakan, Bulacan 06.2017
Skills
Content management
Online research
Patience and tolerance
Cultural awareness
Multitasking Abilities
Customer service
Critical analysis
Strong attention to detail
Flexible schedule
Timeline
Content Moderator
Accenture Inc
10.2019 - Current
Customer Service Representative
Sterling Global Call Center
07.2017 - 08.2019
Bachelor of Science -
Bulacan State University