Ivy Van Den Bersselaar
Ormoc City,Leyte
Summary
Goal-oriented and hardworking professional with extensive experience in management, client relations, and office administration. Proven ability to handle multitasking roles efficiently, with expertise in customer service, cold calling, and business operations. Seeking an opportunity to contribute my skills and grow within a dynamic organization.
Overview
17
17
years of professional experience
Work History
Community Moderator
CCT
12.2024 - 02.2025
- Contributed to policy development for better management of conflicts, harassment, and other forms of misconduct within the community.
- Participated in ongoing professional development opportunities to remain current on industry best practices in digital communities management.
- Established clear lines of communication with users by actively participating in discussions, soliciting feedback, and demonstrating genuine appreciation for their contributions to the community.
- Identified trends in user behavior to inform proactive measures against potential issues affecting overall community health.
- Improved response times for reported issues by streamlining moderator workflows and optimizing communication channels with users.
- Increased community engagement by creating and implementing interactive content and events for members to participate in.
- Reduced instances of abusive behavior within the community by diligently monitoring discussions, identifying patterns, and taking appropriate action.
- Collaborated with fellow moderators to develop strategies for improving community dynamics and overall member satisfaction.
- Enhanced user experience by effectively managing and resolving community concerns through timely moderation actions.
Trainee
ICB
01.2008 - 07.2010
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
Executive Assistant
NAI HALLMARK
08.2024 - 11.2024
- Supported administrative functions to streamline office workflows.
- Coordinate meetings, manage schedules, and handle client communications.
- Support real estate agents with research, documentation, and client follow-ups.
- Conduct cold calling to prospective clients, fostering strong customer relationships.
Owner
ICB General Merchandise
08.2011 - 11.2024
- Managed day-to-day operations, overseeing financial transactions and customer interactions.
- Handled collections, bookkeeping, and staff supervision to ensure smooth operations.
- Developed marketing strategies to expand client base and increase revenue.
Owner/Manager
ICB FINANCIAL SERVICES
02.2016 - 07.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor Of Science - Information Technology
Negros Oriental State University
Dumaguete City03.2025
Skills
- Patience and tolerance
- Strong ethics
- Community engagement
- Cold Calling & Client Engagement
- Ability to work well under pressure
- Office Administration & Scheduling
- Record-keeping and following protocols
- Customer Service & Relationship Building
Timeline
Community Moderator
CCT
12.2024 - 02.2025
Executive Assistant
NAI HALLMARK
08.2024 - 11.2024
Owner/Manager
ICB FINANCIAL SERVICES
02.2016 - 07.2017
Owner
ICB General Merchandise
08.2011 - 11.2024
Trainee
ICB
01.2008 - 07.2010
Bachelor Of Science - Information Technology
Negros Oriental State University
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