IVY TACOGDOY

A Customer Experience Expert at a company like Husqvarna (which produces outdoor power products like trimmers, chainsaws, and lawnmowers) is responsible for:

Ensuring a seamless, satisfying customer journey across all touchpoints (Chat, Call, and Email).

Gathering and acting on customer feedback.

Collaborating with product, support, sales, and marketing teams.

Analyzing customer data to improve satisfaction and loyalty.

Processing sales, troubleshooting and escaltions.

• Managed incoming payments, ensuring accurate recordkeeping and fostering positive customer relationships.
• Facilitated inbound and outbound calls to follow up on payments for multiple US hospitals.
• Communicated with auto and health insurance representatives, as well as law firms handling cases.

• Managed inbound and outbound calls to enhance customer retention and loyalty.
• Resolved customer concerns through empathetic communication and effective problem-solving.

Acted as brand ambassador, significantly reducing customer churn rates.

• Received calls for Sales and Retention of diet supplement products across US, Canada, UK, and Australia.

• Ensured operational efficiency of the water refilling station by overseeing daily activities.
  Directed the teams to enhance workflow and service delivery.
  Implemented strategies that optimized processes and delivery to achieve performance goals.
  

• Managed client website, overseeing content writing, editing, and proofreading for construction projects.
  Coordinated photography to align with contractors, ensuring accurate visual representation of work.
  Documented project timelines, technical details, and milestones to track progress effectively.

• We handle inbound and outbound calls related to money transfers, bill payments, refunds, and product sales. In this role, we assist customers with sending and receiving funds securely through one of the world’s largest money transfer networks. We also process service requests, resolve transactional issues, and ensure a smooth customer experience.

• Compiled weekly plant-wide reports for Plant Manager.
• Coordinated events, meetings, and seminars for Top Management.
• Monitored plant-wide Key Performance Indices (KPIs) to assess operational efficiency.
• Produced minutes and presentations for management and board meetings.

I support the daily and weekly operations of our Plant Division. It involves preparing reports for management, monitoring plant activities, tracking manpower deployment, supporting training and timekeeping, and maintaining key performance indicators (KPIs) to ensure operational quality and productivity.

• Prepare and submit daily and weekly operational reports for the Division Head and Plant Manager.
• Monitor ongoing plant activities, ensuring alignment with production schedules, quality and safety standards.
• Track manpower attendance, shifts, and deployment across departments.
• Assist in employee timekeeping and coordinate with HR/payroll on attendance records.
• Support and track employee training initiatives, onboarding, and skills development.
• Monitor and update Key Performance Indicators (KPIs) such as production output, downtime, efficiency, and labor utilization.
• Identify potential bottlenecks or issues and escalate them to appropriate teams.
• Maintain accurate records and documentation related to operations, training, and performance metrics.
• Coordinate with cross-functional teams including production, maintenance, HR, and safety for smooth plant operations.
• Quality Process audit for the the preparation and certification such as ISO, BRC and Halal audits.

• My duties are to receive inbound and outbound calls for sales and customer service.

This position involves manpower sourcing, conducting interviews and orientation, processing employee loans and benefits, and assisting with performance appraisals and regularization documentation. And we are committed to supporting a positive employee experience.

• Manage manpower pooling and sourcing to meet staffing requirements for all 5 stores in Davao.
• Conduct preliminary interviews, administer exams/tests, and facilitate employee orientation programs.
• Process employee loans, benefits applications, and maintain accurate records.
• Assist in the preparation of performance appraisals and documentation for regularization.
• Oversee timekeeping and attendance monitoring and payroll processing.
• Maintain employee records and HR files in compliance with company policies and labor laws.
• Coordinate with other departments to resolve employee concerns or administrative and legal issues.
• Support HR initiatives and contribute to continuous improvement of HR processes.