IVY ROSE BONGBONG
Cebu City
Summary
Professional with strong background in support services, ensuring efficient operations and excellent client satisfaction. Skilled in problem-solving, communication, and resource management, consistently driving team collaboration and achieving objectives. Adaptable and reliable in dynamic environments, well-versed in administrative tasks, technical troubleshooting, and customer service.
Overview
9
9
years of professional experience
Work History
POLICY SUPPORT OFFICER/ UNDERWRITING ASSISTANT
QBE GSSC
07.2015 - Current
- Underwriting assistant for Commercial Property Insurance
- Support Onshore Underwriters in new business and renewals of commercial property insurance policies and financial lines. Register new business quote request, do the workup using the online rating tool. Have a wide knowledge of public and product liability insurance as well as personal financial line insurance.
- Process renewal for commercial property insurance financial lines
- Answer basic inquiries of brokers regarding insurance processes
- Generate claims history reports, certificate of currency as per broker request. Update changes in certificate of currency if there is an endorsement during the policy period.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Identified recurring issues among customers'' concerns, proposing product improvements based on this feedback for better user experience overall.
- Create survey request in survey manager
- Perform other task that maybe assigned by supervisor and/or underwriters
- Knowledge in system like SCTP, QUW, Evolve, sunrise, online rating tool and other insurance tools
VIRTUAL ASSISTANT/ EXECUTIVE ASSISTANT for US Clie
We Define IT, VA Pro
02.2023 - 06.2023
- Post blog articles in the site used by the client
- Social media marketing
- Conferred with customers by telephone, chat or email to provide information.
- Trained canva to be used in client's shopify account
- Calendar management; managing email account of client
- Initial training of xero accounting
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Managed filing system, entered data and completed other clerical tasks.
- Executed travel arrangements by researching and booking flights and accommodations.
PARTIME ARTICLE WRITER/ VIRTUAL ASSISTANT
Digital Social Selling
01.2019 - 12.2022
- Convert interview Q& A articles
- Email management
- Calendar management
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Supported marketing efforts by providing expertly crafted blog posts aimed at driving customer engagement and conversion rates higher up sales funnels.
- Collaborated with editors to refine article ideas, resulting in improved readability and relevance.
- Lead generation
- Other admin task that maybe assigned
Education
MASTERS - GOVERNMENT MANAGEMENT
Pamantasan ng Lungsod ng
03.2009
BACHELORS OF SCIENCE - BUSINESS ADMINISTRATION - MARKETING
MSU- Iligan Institute of Technology
03.2000
Skills
- Policy renewals
- Business process management
- Data Entry
- Written and verbal communication
- Insurance laws and coverage
- Confidentiality
- Client needs analysis
- Client management
- Problem solving and analysis
- New business evaluations
- Business travel bookings
- Administrative support
- 40 WPM speed
- Documentation
- Business Processes
- Client Service
- Operational Support
- Support Services
- Customer Service
Languages
English
Filipino
Timeline
VIRTUAL ASSISTANT/ EXECUTIVE ASSISTANT for US Clie
We Define IT, VA Pro
02.2023 - 06.2023
PARTIME ARTICLE WRITER/ VIRTUAL ASSISTANT
Digital Social Selling
01.2019 - 12.2022
POLICY SUPPORT OFFICER/ UNDERWRITING ASSISTANT
QBE GSSC
07.2015 - Current
BACHELORS OF SCIENCE - BUSINESS ADMINISTRATION - MARKETING
MSU- Iligan Institute of Technology
MASTERS - GOVERNMENT MANAGEMENT
Pamantasan ng Lungsod ng
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