Ivy Mones
Banawa, Cebu City
Summary
Experienced Key Account Manager with a proven track record in customer relationship management, strategic account planning, and driving account growth.
Overview
21
21
years of professional experience
Work History
Key Account Manager
Foodsphere, Inc.
Mandaue City
07.2019 - Current
- Managed key client relationships to enhance customer satisfaction and loyalty.
- Developed strategic account plans to align with client goals and objectives.
- Collaborated with cross-functional teams to ensure timely product delivery and support.
- Analyzed market trends to identify opportunities for account growth and retention.
- Conducted regular business reviews to evaluate account performance and proactively address concerns.
- Negotiated contracts and pricing agreements that aligned with client needs and expectations.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Established strong relationships with clients through regular communication and follow-up activities.
- Utilized sales data and client feedback to refine organizational strategies for enhanced account management.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
Branch Administrator
Foodsphere, Inc.
Mandaue City
08.2011 - 06.2019
- Coordinated branch operations to ensure efficient workflow and service delivery.
- Managed inventory systems to ensure stock availability and minimize shortages.
- Developed and implemented administrative procedures that streamlined operations.
- Facilitated employee training sessions to strengthen team skills and knowledge base.
- Maintained branch records and documentation for compliance and audits.
- Organized branch meetings to promote teamwork and share important updates.
- Processed customer orders accurately and efficiently according to established procedures.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Ensured compliance with local laws pertaining to safety regulations within the workplace.
- Monitored inventory levels of supplies; ordered new supplies when stock was low.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Branch Controller
Foodsphere, Inc.
Mandaue City
07.2010 - 07.2010
- Reviewed internal controls to enhance compliance with accounting standards.
- Collaborated with external auditors during annual audit processes.
- Streamlined accounting procedures to enhance operational efficiency and accuracy.
- Monitored accounts receivable and payable activities for accurate account reconciliation.
- Provided support during audits conducted by outside agencies or internal audit teams.
- Conducted regular reviews of fixed assets register to maintain accuracy of records.
- Identified improvement opportunities within finance operations to optimize processes.
Assistant Branch Controller
Foodsphere, Inc.
Mandaue City
07.2009 - 07.2010
- Coordinated audits with external parties to ensure regulatory compliance.
- Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
- Provided support during audits conducted by outside agencies or internal audit teams.
Sales Auditor
Prince Warehouse Club, Inc.
05.2005 - 06.2009
- Conducted audits of sales transactions for accuracy and policy compliance.
- Performed internal audits of daily totals and deposits, ensuring accuracy and reconciling monthly credit card accounts.
- Reviewed inventory records to ensure consistency with sales data.
- Monitored sales performance trends to identify potential issues, facilitating timely interventions.
- Collaborated with team members to resolve discrepancies in financial reports, enhancing accuracy and reliability.
- Communicated findings and recommendations clearly to management.
- Developed audit protocols that strengthened internal controls in sales processes, ensuring compliance.
Education
Bachelor of Science - in Accountancy
Cebu Institute of Technology
N.Bacalso Cebu City03-2003
Skills
- Customer relationship management
- Strategic account planning
- Account management
- Sales negotiations
- Sales data analysis
Timeline
Key Account Manager
Foodsphere, Inc.
07.2019 - Current
Branch Administrator
Foodsphere, Inc.
08.2011 - 06.2019
Branch Controller
Foodsphere, Inc.
07.2010 - 07.2010
Assistant Branch Controller
Foodsphere, Inc.
07.2009 - 07.2010
Sales Auditor
Prince Warehouse Club, Inc.
05.2005 - 06.2009
Bachelor of Science - in Accountancy
Cebu Institute of Technology