Ivy Melinas

-Identifies and suggests improved/ innovative work processes or ways to improve client (internal/external)

-Suggest to supervisor innovative and more effective ways to accomplish tasks or overcome obstacles

-Quickly identifies or isolates the root causes of issues or problems

-Demonstrates the ability to be comfortable with complexity, ambiguity and uncertainty

-Helps the team to see the positive aspects, or benefits of change

-Works with stakeholders to create client centric solutions.

- Properly documents and follows through on progress, issues and agreements.

-Takes full responsibility when making decisions and taking action.

-Keep self and others accountable to long- term goals even amidst pressing short- term tasks and requests.

-Uses available insights to streamline decision making processes where possible.

-Treats others equitably and holds accountable to doing the same

- Doing collection activities and managing the ledgers of the customers.

- Assist inquiries and provide recommendations to bring their account up to date.