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Dynamic and adaptable professional with a strong foundation in customer service and team leadership. Demonstrates expertise in fashion and styling, coupled with a deep understanding of warranty services and loss prevention techniques. Skilled in selling to customer needs, security tagging, and point of sale systems, ensuring effective customer retention. Excellent communication skills and active listening abilities enhance peer leadership capabilities. Committed to flexible working shifts and adapting to shift changes, aiming to leverage these skills for continued growth in the retail industry.

Objective: A Challenging career opportunities which would help me to utilize my academic background that assist me to gain experience, employ my excellent interpersonal skills, and enable me to make a positive contribution. Proficient Usage of Microsoft Word and Excel as well as other programs Efficient 10 key Organized with prioritization of daily work schedule. Professional in appearance and communication skills. Excellent phone skills with multi line experience Ten years customer service skills. Able to work independently Experience with filing, copies, drafting and multi-task. Two years working with challenged students in assisting with fine motor skills, help develop with sensor-motor skills as well as helping with visual -impaired to help maintain daily living skills. Managed groups of children and different ages as well as different learning and behavior issues in a positive learning environment Very quick learner and willing to learn more every day. Strong interpersonal Decision making The ability to maintain detailed and confidential information.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 25 years of relevant work experience to your team. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Dynamic individual with retail experience, attention to detail, and a collaborative spirit. Committed to contributing to organizational goals and known for adaptability and teamwork. Skilled in customer assistance, transaction handling, and store organization.
Seeking a part-time role that offers professional challenges and utilizes interpersonal skills, time management, and problem-solving abilities. Organized and dependable, able to manage multiple priorities with a positive attitude and willingness to take on additional responsibilities.
Strong contributor with excellent organizational skills, capable of multitasking while ensuring accuracy. Demonstrates analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Eager to support team success and continuously develop professionally.

Enhanced customer experiences as a cannabis sales specialist, leveraging over 15 years of expertise in customer service and sales.
Demonstrated expertise in delivering exceptional customer service and ensuring seamless operational efficiency.
Assisted in retail operations and customer service by processing transactions accurately and fostering positive customer interactions. Supported management in handling high-volume transactions and resolving customer issues efficiently. Strengthened cash handling and communication skills through daily responsibilities.
Demonstrated proactive and goal-oriented approach, effectively managing time and solving complex problems.
Assisted teams in managing projects through effective problem-solving and collaboration. Supported quality assurance efforts with a strong commitment to project success. Adapted to changing circumstances to provide practical solutions.
Sought full-time position that offers professional challenges and utilizes interpersonal skills, effective time management, and problem-solving expertise.
Assisted customers with product inquiries and provided knowledgeable support in cannabis industry. Collaborated with team members to adapt to changing demands and meet customer needs. Supported inventory management and customer education initiatives to enhance service delivery.
Assisted customers by providing tailored product recommendations and building strong relationships. Communicated product benefits and usage effectively to clients. Maintained awareness of industry trends and compliance standards to promote a safe consumer experience.
Assisted customers in selecting cannabis products to enhance their purchasing experience. Supported team members in maintaining product knowledge and customer service standards. Adapted to fast-paced retail environment while collaborating effectively with colleagues.

Ivy Jhelyn S. Fernandez

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Bachelor of Science - Business Administration major in Financial Management

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Bachelor of Science - Business Administration major in Financial Management

High school -

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