IVY G. GATCHALIAN
Puerto Princesa City
Summary
To work for a company where I can have a position that will fit my qualifications in the areas of Hospitality Management and Customer Service which will enhance my knowledge and skills and be able to establish a foundation for my career and professional development, thus being an asset of the company.
Overview
12
12
years of professional experience
Work History
Supervisor / Cashier
RVL Emission Testing Center
04.2023 - 12.2024
- Overseeing the daily operations of the Emission Testing Center in the absence of the Manager or designated supervisor
- Managing customer service, handling cash transactions, maintaining accurate records, and ensuring compliance with all relevant regulations and procedures
- Schedule and coordinate vehicle inspections
- Resolve customer complaints and issues promptly and effectively
- Maintain accurate records and reports of all financial transactions
Driving Enhancement Program Instructor
RVL Driving School
07.2019 - 03.2023
- Responsible for delivering specialized training to licensed drivers who require improvement in their driving skills and knowledge, focusing on defensive driving techniques
- Educating drivers on road regulations and traffic rules
- Explaining road and vehicle safety to students to inform safe courteous driving
- Evaluated student driving skills and provided personalized feedback and coaching to improve performance
- Maintained a safe and positive learning environment for all students
Cashier
Hotel Centro
05.2016 - 05.2019
- Receives payment in cash, check, credit cards, vouchers, or automatic debits
- Issues receipts, refunds, credits, or change to customers
- Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greets customers entering the restaurant
- Maintains the cashier's station clean and organized
- Assists and serves customers with utmost respect and hospitality
Barista
Coffee Berry
05.2015 - 09.2015
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Clean service or seating areas
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive, or stock supplies or retail products
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Serve prepared foods, such as waffles, pancakes, paninis and muffins
- Operated espresso machines and commercial coffee brewers to create beverages.
Food Attendant
Aruba Bar and Restaurant
07.2014 - 05.2015
- Receptionist
- Greet and guide the guest to the table to insure they have good standard of service
- Take food and beverage orders from customers
- Prepare and serve food and drinks to customers
- Maintain cash register while receiving payments from customers
- Provide customers all the required information about the food and beverages served
- Refill drink and cigarette dispensers
- Provide high quality services to all customers
Food Attendant
Hotel Centro
10.2012 - 12.2013
- Greet customers and answer their questions about meal specials or specific diet requests
- Serve food to the customers
- Take food and beverage orders from the customers
- Record the orders in the order taking system for record keeping
- Communicate the order to the chef or the kitchen staff
- Clearing tables for customers, cleaning them and setting them up for new arrivals
- Replenish stocking stations with utensils, condiments, napkins and drinking cups
- Ensure tables and chairs are properly laid out and the work area is clean
Cashier / Server
Classic Savory
11.2012 - 04.2013
- Receives payment in cash, check, credit cards, vouchers, or automatic debits
- Issues receipts, refunds, credits, or change to customers
- Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greets customers entering the restaurant
- Maintains the cashier's station clean and organized
- Assists and serves customers with utmost respect and hospitality
Education
Bachelor of Science - Hospitality Management
Palawan State University
Brooke’s Point, Palawan03.2012
Skills
- Microsoft Office (Word, Excel and Power Point)
- Food & Beverage
- Ability to work under pressure
- Willingness to be trained
- Flexibility
- Cash handling
- Multi-tasking skill
- Punctual and reliable
Eligibility
National Certificate (NC) II Food Commercial Cooking – TESDA
Seminars / Trainings Attended
- Housekeeping Procedure & Food and Beverage Overview, 05/06/10, Bonifacio Drive, One Rizal Park, Manila, Philippines
- Hotel and Restaurant Operations, 11/07/11 - 03/01/12, Malvar Street, Puerto Princesa City, Palawan, Philippines
- Restaurant Operations, 03/07/12 - 03/24/12, Brooke’s Point, Palawan, Philippines
- Bomb Threat Awareness and Identification Seminar, 07/26/16, Barangay San Pedro, Puerto Princesa City, Palawan, Philippines
- Basic English Pronunciation and Diction Training, 07/25/17, Barangay San Pedro, Puerto Princesa City, Palawan, Philippines
- Telephone Handling Refresher Training, 07/25/17, Barangay San Pedro, Puerto Princesa City, Palawan, Philippines
- Theoretical Driving Instructor Training, 02/6/23, Brooke's Point, Palawan, Philippines
Personal Information
- Age: 32
- Place of Birth: Brooke’s Point, Palawan
- Height: 5'3”
- Citizenship: Filipino
- Date of Birth: 03/20/92
- Marital Status: Single
- Religion: Roman Catholic
Languages
English
Upper intermediate (B2)
Character References
- Alvin B. Javierto MD, FPSOHNS, DPBOHNS
ENT-HNS
Puerto Princesa City, Palawan
+639177755117
- Elcer R. Cuenca
Consultant
Brycl Resorts International
+639175553934
- Jeffrie F. Fajutagana
OIC, TRO II Land Transportation Office
Brooke’s Point, Palawan
+639175002449
Timeline
Supervisor / Cashier
RVL Emission Testing Center
04.2023 - 12.2024
Driving Enhancement Program Instructor
RVL Driving School
07.2019 - 03.2023
Cashier
Hotel Centro
05.2016 - 05.2019
Barista
Coffee Berry
05.2015 - 09.2015
Food Attendant
Aruba Bar and Restaurant
07.2014 - 05.2015
Cashier / Server
Classic Savory
11.2012 - 04.2013
Food Attendant
Hotel Centro
10.2012 - 12.2013
Bachelor of Science - Hospitality Management
Palawan State University
Similar Profiles
KASEY DHAN VILLAROMANKASEY DHAN VILLAROMAN
Encoder/Editorial Assistant at Royal Lipa Emission CenterEncoder/Editorial Assistant at Royal Lipa Emission Center
Kyle HockingKyle Hocking
Professional Jockey at Myself / RvlProfessional Jockey at Myself / Rvl
MICHELE TYSONMICHELE TYSON
Business Development Manager at RVL PharmaceuticalsBusiness Development Manager at RVL Pharmaceuticals