Summary
Overview
Work History
Skills
Baking, Art, Travel
Timeline
Generic

IVY GAYANAN

Summary

Energetic and personable, with knack for creating inviting and efficient environments. Understands customer service excellence and operational efficiency, utilising skills in team coordination and problem-solving. Ready to foster positive guest experiences and contribute to thriving work atmosphere.

Able to maintain excellent customer service within fast-paced hospitality setting. Ready to leverage these abilities to contribute effectively in new and challenging role.

Overview

1
1
year of professional experience

Work History

Front of House Supervisor

Macarong Cafe
12.2024 - Current
  • Managed daily operations, ensuring exceptional guest service and satisfaction.
  • Monitored and managed inventory levels for front-of-house supplies, ensuring availability during peak times and weekends.
  • Constantly lead by example to ensure cleanliness and organization of front-of-house areas to enhance guest experience.
  • Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
  • Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.
  • Monitored food inventory and supplies to prevent waste.

Barista (Part-Time)

Costa Coffee
11.2024 - 03.2025
  • Prepared and served high-quality coffee beverages, according to company recipes, ensuring customer satisfaction and consistency.
  • Maintained cleanliness and organisation of workspace and equipment to uphold health standards.
  • Calibrate espressos daily to ensure consistency with accordance to company standards
  • Operated espresso machines and brewing equipment efficiently while adhering to safety protocols.

Barista and All Rounder (Part - Time )

Macarong Cafe - Kew
10.2024 - 12.2024
  • Prepared high-quality espresso beverages and specialty drinks for diverse customer preferences.
  • Educated customers on menu items, promoting seasonal specials and new products effectively.
  • Adapted quickly to changing customer demands while maintaining a positive attitude in fast-paced environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained a clean and organised workspace for optimal productivity and safety.

Skills

  • Workplace safety
  • Food safety compliance
  • Guest relations
  • Task delegation
  • Quality standards
  • Complaint handling
  • Health code compliance
  • Hygiene standards
  • Health code enforcement
  • Customer service
  • Attention to detail
  • Excellent communication

Baking, Art, Travel

I'm a self taught baker, who loves to experiment with recipes. I travel as much as I can, and mostly it's to try different cuisines. 

Timeline

Front of House Supervisor

Macarong Cafe
12.2024 - Current

Barista (Part-Time)

Costa Coffee
11.2024 - 03.2025

Barista and All Rounder (Part - Time )

Macarong Cafe - Kew
10.2024 - 12.2024

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IVY GAYANAN