IVY FORTUNA
Mariveles,Bataan
Summary
Dedicated professional REGISTERED NURSE with a strong background in team collaboration and patient-centred care. Facilitates effective communication among multidisciplinary teams to implement comprehensive care plans. Committed to maintaining a safe and comfortable environment for patients, adhering to strict infection control protocols.
Overview
7
7
years of professional experience
Work History
NURSE
LOCAL SCHOOL BOARD
Mariveles, PHILIPPINES
12.2025 - Current
- Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
- Measured blood pressure, pulse and temperature to assess and record vital signs.
- Administered oral, topical and intravenous medications based on patient symptomatology and treatment plans.
- Monitored, recorded, and reported symptoms or changes in patient conditions in a timely manner.
- Administered medications and treatments to patients following prescribed healthcare plans.
- Monitored patient conditions closely, reporting and recording signs of deterioration for swift action.
- Documented patient care services by charting in patient and department records accurately.
- Inspected, cleaned and dressed patient wounds for optimum healing.
- Educated patients and their families on disease prevention and health maintenance practices.
- Provided emotional support to patients and their families, helping them cope with illness and recovery.
- Collaborated with multidisciplinary team members to plan and implement patient care plans effectively.
- Communicated with healthcare team to evaluate and execute proper patient care plans.
- Collated medical data for patient records, maintaining strict confidentiality.
BPO(TEAM LEADER)
Quartz Information Solution Inc.
Mariveles, PHILIPPINES
07.2021 - 02.2025
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Assisted with team recruitment, interviewing and onboarding.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Collections Agent
I-Trend Online Services Inc.
Mariveles, PHILIPPINES
08.2019 - 06.2021
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Monitored overdue accounts, initiating contact with debtors through phone calls and written correspondence.
- Achieved debt collection targets in line with agreed deadlines.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Collaborated with team members to achieve monthly collection targets and improve department efficiency.
- Delivered excellent customer service, addressing queries and providing guidance on debt management solutions.
- Managed debt recovery processes, consistently achieving collection targets and reducing outstanding debts.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Helped new and existing customers with wide range of debt collection and payment queries.
- Reviewed credit limits for existing customers, recommending adjustments based on payment history and financial stability.
- Recovered lost revenue by persistently contacting customers with past due accounts.
- Documented discussions and actions in customer accounts and collections database.
- Processed payments over phone and set up recurring drafts.
Education
Bachelor of Science - in NURSING
ASIA PACIFIC COLLEGE OF ADVANCED STUDIES
Balanga, BATAAN01-2009
Skills
- Patient interaction
- Medication administration
- Vital signs
- Wound dressing
- Infection control
- Team collaboration
- Care planning
- Medical documentation
- Patient education
- Emotional support
- Customer relationship management
- Performance monitoring
- Strategic delegation
- Process improvement
- Teamwork
- Vital signs measurement
- Patient comfort
- Health education
- Written and verbal communication
- Professionalism
- Patient record management
- Infection control procedures
- Infection prevention and control
- Patient confidentiality
- Patient-centred care
Timeline
NURSE
LOCAL SCHOOL BOARD
12.2025 - Current
BPO(TEAM LEADER)
Quartz Information Solution Inc.
07.2021 - 02.2025
Collections Agent
I-Trend Online Services Inc.
08.2019 - 06.2021
Bachelor of Science - in NURSING
ASIA PACIFIC COLLEGE OF ADVANCED STUDIES