IVY DIMAYUGA
Quezon City,Philippines
Summary
Hospitality management graduate with strong interpersonal communication and customer service skills. Resolves customer concerns efficiently and maintains consistent service quality. Prepared for BPO roles focused on customer experience and process performance.
Overview
4
4
years of professional experience
Work History
On-CallWaitress | BuffetAttendant
DreiSofiaEvent Management
04.2026 - Current
- Assisted in buffet setup and food service for events, while maintaining excellent guest service standards.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
OJT Trainee | Housekeeping Assistant | Cashier | StoreKeeper
Ardenhills Suites and Hotel
01.2026 - 03.2026
- Maintained guest room cleanliness, replenished amenities, and supported housekeeping operations in accordance with hotel standards.
- Disinfected and polished kitchen and bathroom fixtures and appliances, removing contamination and dirt.
- Replenished room supplies such as toiletries, linens, and minibar items promptly.
- Completed all cleaning tasks as requests by management within set timeframes and to high-quality standards.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Followed cleaning checklists to match quality specifications for each space.
- Cleared public areas of obstructions to reduce accident risks.
Customer Service Representative E - Commerce
03.2025 - 03.2026
- Responded to customer enquiries and ensured accurate order fulfilment through product repacking, labelling, and inventory organisation.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
OJT Trainee | Front & Back of the House (FOH & BOH)
Kuya J Restaurant
Novaliches, Quezon City
06.2024 - 07.2024
- Managed complaints with calm, clear communication and problem-solving.
- Built and maintained courteous and effective working relationships.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Prepared beverages and simple meals, following recipes and presentation guidelines to meet quality expectations.
Admin
Sacro Xerox & PrintingShop
Valenzuela
12.2022 - 01.2024
- Handled photocopying documents, updating files and faxing communications for staff.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Scanned new documentation into system and classified data using standard codes.
- Organised fair access to office facilities, resources and supplies.
Education
Bachelor of Science in Hospitality Management (BSHM) -
Lady of Lourdes
Caloocan2026
Humanities and Social Sciences ( HUMSS)
Manila Central University
2022
Skills
- Customer Service and Guest Relations
- Effective verbal and written communication
- Active listening and empathy
- Problem-solving and conflict resolution
- Time management and multitasking
- Teamwork and collaboration
- Adaptability in a fast-paced environment
- Attention to detail
- Professionalism and patience
- Willingness to learn and develop new skills
Timeline
On-CallWaitress | BuffetAttendant
DreiSofiaEvent Management
04.2026 - Current
OJT Trainee | Housekeeping Assistant | Cashier | StoreKeeper
Ardenhills Suites and Hotel
01.2026 - 03.2026
Customer Service Representative E - Commerce
03.2025 - 03.2026
OJT Trainee | Front & Back of the House (FOH & BOH)
Kuya J Restaurant
06.2024 - 07.2024
Admin
Sacro Xerox & PrintingShop
12.2022 - 01.2024
Bachelor of Science in Hospitality Management (BSHM) -
Lady of Lourdes
Humanities and Social Sciences ( HUMSS)
Manila Central University