Ivy Brito
Quezon City
Summary
Dynamic leader with a proven track record at Butter & Salt Group Inc., enhancing operational efficiency and customer satisfaction. Skilled in operations management and team leadership, I've successfully increased accountability, improved performance outcomes, and cultivated strong relationships, leading to significant improvements in service delivery and employee engagement.
Overview
29
29
years of professional experience
Work History
Operations Manager
Butter & Salt Group Inc.
Quezon City, Metro Manila, Philippines
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Managing Director
Speedee Catering Service
Quezon City, Metro Manila, Philippines
05.2023 - 11.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Managing Director
Geneva Food Inc.
Manila, Metro Manila, Philippines
09.2007 - 02.2023
- Managed operations and offered corrective feedback to meet daily goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Proprietor
Ibrito's
Makati City, Metro Manila, Philippines
07.2005 - 12.2007
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
Manager
Rufo's Tapsi Atbp.
Makati City, Metro Manila
04.2002 - 07.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Carriedo Foods Inc.
Manila, Metro Manila, Philippines
08.1995 - 01.1997
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
No Degree - Hamburgerology
Hamburger University
Chicago Illinois' USA01-2010
Bachelor of Arts - Comunication Arts
University of Santo Tomas
Manila, Metro Manila, Philippines04-1995
High School Diploma -
St. Peter The Apostle School
Manila04-1991
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Decision-making
- Operations monitoring
- Operational efficiency
- Planning and implementation
Timeline
Operations Manager
Butter & Salt Group Inc.
03.2024 - Current
Managing Director
Speedee Catering Service
05.2023 - 11.2023
Managing Director
Geneva Food Inc.
09.2007 - 02.2023
Proprietor
Ibrito's
07.2005 - 12.2007
Manager
Rufo's Tapsi Atbp.
04.2002 - 07.2005
Manager
Carriedo Foods Inc.
08.1995 - 01.1997
No Degree - Hamburgerology
Hamburger University
Bachelor of Arts - Comunication Arts
University of Santo Tomas
High School Diploma -
St. Peter The Apostle School