Ivy Belga

Acts as the first point of contact for residents, answering inquiries in person, over the phone and via email.

Handles daily email correspondence via Tenant Management System (TMS), ensuring timely and professional responses to various resident concerns.

Provides prompt solutions to billing inquiries, technical issues related to utilities, maintenance, and building services.

Processes manual Official Receipts (OR), Acknowledgment Receipts (AR) and perform cashier duties as needed.

Responds to maintenance requests and coordinate service calls efficiently, ensuring resident satisfaction.

Deliver technical assistance during unit move-ins, renovations, and facility related projects in compliance with building guidelines.

Provides comprehensive administrative support to the Property Management Office in document filing and record keeping.

Telco Non-Voice Account

Resolves customer concerns efficiently and professionally while maintaining a high level of empathy and patience
Manages chat support
Provides technical support and coordinated with engineering teams to resolve connectivity or service issues.
Promotes the product, services, and upgrade options to clients.