Summary
Work History
Education
Skills
Timeline
Generic

Ivy Amoring

BSED-Mathematics College Undergraduate
Davao City,Davao Del Sur

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Representative

Transcom
Davao
03.2023 - 11.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Technical Support Representative

Alorica
Davao
01.2021 - 02.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Monitored systems in operation and quickly troubleshot errors.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Documented support interactions for future reference.
  • Responded promptly to incoming sales leads and requests for technical support.

Appointment Setter

Alorica
Davao
03.2022 - 02.2023
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Accountancy And Business Administration -

University of Mindanao
Um Bolton Street Davao City
06.2017 - 04.2019

BSED-Mathematics -

University of Mindanao
Um Matina Street Davao City, Philippines
06.2019 - 05.2022

Skills

Complaint resolution

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Timeline

Customer Service Representative

Transcom
03.2023 - 11.2023

Appointment Setter

Alorica
03.2022 - 02.2023

Technical Support Representative

Alorica
01.2021 - 02.2022

BSED-Mathematics -

University of Mindanao
06.2019 - 05.2022

Accountancy And Business Administration -

University of Mindanao
06.2017 - 04.2019

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Ivy AmoringBSED-Mathematics College Undergraduate