Ivory Jeanne Wee

• Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
• Promoted a culture of continuous learning through regular workshops, seminars, and ongoing education opportunities.
• Optimized resource allocation by assessing workload distribution regularly and adjusting staffing levels as necessary.
• Reduced response time for customer inquiries by prioritizing tasks and delegating responsibilities effectively.
• Established strong relationships with clients to better understand their needs and provide tailored support services accordingly.
• Facilitated communication between departments to ensure seamless coordination of support services.
• Improved team efficiency by streamlining support processes and implementing new procedures.
• Mentored junior staff members, fostering a supportive work environment and promoting professional development.
• Managed scheduling and workflow to meet or exceed departmental goals consistently.
• Coordinated efforts among various stakeholders during crisis situations, ensuring timely resolution of pressing issues without compromising service quality.
• Developed comprehensive training materials to aid in the onboarding process for new employees.

• Chief Executive Officer of the Society.
• Presides over all meetings and assemblies of the Society.
• Monitors the progress of the different activities and plans.
• Reviews and approves all cash disbursements and oversees all fund raising activities.
• Consults matters concerning the Society with the Council of Elders as necessary.
• Responsible of the overall welfare and state of the Society.
• Prepares an annual report of the activities and financial standing of the Society every fiscal year under her team.

• Executed financial due diligence tasks on daily basis to maintain optimal company finances.
• Disbursed checks and vouchers for loan applicants.
• Maintained and issued invoices for cash receipts.
• Disbursed cash dividends to the member of the association.

• Communicated with clients to understand property needs and preferences.
• Generated leads for sales and rental properties through cold calls and referrals.
• Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Informed home buyer of sales, construction and warranty processes.
• Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
• Negotiated, facilitated and managed real estate transactions.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Maintained connections with clients to encourage repeat business and referrals.
• Advertised client properties through websites, social media and real estate guides.
• Collected fees and documented payment processes for property transactions.
• Presented purchase offers to sellers for consideration.
• Achievements:

- Certificate of Recognition as Sales Achiever for Exemplary Sales Performance in Real Estate for Cebufirst Realty Ventures for the year 2022.
- Certificate of Recognition as Sales Achiever for Exemplary Sales Performance in Real Estate for Cebufirst Realty Ventures for the year 2021.
- Certificate of Recognition as Sales Achiever for Exemplary Sales Performance in Real Estate for Cebufirst Realty Ventures for the year 2020.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Answered multi-line phone system and enthusiastically greeted callers.
• Organized envelopes, postage and mail correspondence for staff and leadership.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Created and updated records and files to maintain document compliance.
• Maintained electronic filing systems and categorized documents.

Established performance goals for department and outlined processes for achievement.

• Exercised all powers and performed all duties of the President during the absence and incapacity of the President.
• Took on the lead to oversee projects or activities beneficial for the members of the Society and performed other duties assigned by the President or the Council of Elders.

• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Scheduled and confirmed appointments and meetings for senior management team.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided callers with address, directions, company website and related information.
• Sorted, received and distributed mail correspondence between departments and personnel.

• Maintained excellent attendance record, consistently arriving to work on time.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Developed and maintained courteous and effective working relationships.
• Worked with customers to understand needs and provide excellent service.
• Maintained energy and enthusiasm in fast-paced environment.
• Onboarded new temps by entering employee information into systems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.